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- Tasks: Lead a team of Call Centre Operators and manage daily operations.
- Company: Join a busy Housing Support team in Rugby town centre.
- Benefits: Earn £16.37 per hour with 37 hours paid weekly.
- Why this job: Make a real difference every day in a dynamic environment.
- Qualifications: Experience in supervising teams and strong organisational skills.
- Other info: Temp to perm role with varied duties and immediate start available.
Call Centre Supervisor
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Rugby (town centre)
£16.37 p/hour
09:00 – 17:00 Mon – Fri
Full Time – Temp to Perm
Immediate Start Available
We\’re looking for a Call Centre Supervisor to join our client\’s busy Housing Support team in the centre of Rugby. This is a temp to perm role offering genuine variety, responsibility, and the chance to make a real difference every day.
What you\’ll be doing:
Leading and supporting a team of Call Centre Operators
Organising and managing staff rotas (including on-call cover)
Overseeing maintenance requests and accident recovery procedures
Keeping accurate records of incidents and customer information
Safeguarding vulnerable residents and ensuring Health & Safety compliance
Providing hands-on support during emergencies or staff absenceWhat we\’re looking for:
Previous experience supervising or leading a team (call centre experience is desirable)
Strong organisational skills to manage rotas and resources effectively
Confidence when dealing with staff, residents, and stakeholders
A calm, professional approach when handling emergencies
Flexibility to cover occasional on-call or night shiftsWhat\’s on offer:
£16.37 per hour
37 hours paid per week
Varied, engaging duties – no two days are the same!
Long-term, office-based role
Genuine Temp to Perm opportunityApply Now
Applying is quick and easy, just respond back to this advert with a copy of your up to date CV and we will be in touch. Please do pick up when we call from an 01455 number
Call Centre Supervisor employer: SolviT Recruitment Ltd
Contact Detail:
SolviT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Supervisor
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience in leading teams and managing emergencies effectively.
✨Tip Number 3
Dress appropriately for the interview. A smart appearance can make a great first impression, showing that you take the opportunity seriously and are ready to lead a team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and demonstrate your enthusiasm for the role. And remember, apply through our website for a smoother process!
We think you need these skills to ace Call Centre Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising teams, especially in a call centre environment. We want to see how your skills match the role, so don’t be shy about showcasing your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Centre Supervisor role. Share specific examples of how you've successfully managed teams and handled emergencies.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and we’ll be able to get back to you faster. Don’t miss out on this opportunity!
How to prepare for a job interview at SolviT Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Supervisor inside out. Familiarise yourself with the responsibilities listed in the job description, like managing staff rotas and overseeing maintenance requests. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share examples of your previous supervisory experience. Think about times when you successfully managed a team or handled emergencies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your leadership style.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so be prepared to discuss how you manage tasks and resources effectively. You might want to mention any tools or methods you use to keep track of schedules and incidents. This will show that you can handle the varied duties of the role.
✨Stay Calm Under Pressure
As a Call Centre Supervisor, you'll need to maintain a calm and professional approach during emergencies. Think of a time when you faced a challenging situation and how you dealt with it. Sharing these experiences will demonstrate your ability to stay composed and make sound decisions when it matters most.
