At a Glance
- Tasks: Assist customers with enquiries and manage orders in a creative team.
- Company: Unique business near Rugby with a supportive and collaborative culture.
- Benefits: Competitive salary, annual bonus, and Christmas shutdown.
- Other info: Remote location; own transport essential for this role.
- Why this job: Join a caring company where your contributions truly matter.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 23940 - 29260 £ per year.
We are currently hiring for a confident and articulate Customer Service Coordinator/Administrator to work for a unique, interesting business in the outskirts of Rugby. This is a very remote site therefore we are looking for an individual with their own transport. This role would appeal to individuals who enjoy working in a small, creative collaborative team where every day you will be faced with new tasks and challenges.
Duties will include:
- Responding to customer enquiries via email, phone or website enquiries
- Advise customer regarding stock and shipping availability
- Communicate orders to the relevant departments
- Diary management and booking accommodation for the installation teams
- General admin/data entry duties
What do I need to be considered?
- Previous customer service, office or administration experience
- Own reliable transport essential due to site location
- Friendly, confident team player – willing to muck in with duties outside of your job description to achieve company goals and deadlines
- Fantastic communication skills – you may be speaking with suppliers/customers at times and may have to describe products descriptively
- IT literate – you will be using Microsoft packages and Sage.
What do you get in return?
- A secure, long term role which will turn permanent
- A varied, office based role working within a small, close-knit team
- The chance to work for a caring, rewarding company.
- Christmas Shut down and Christmas Bonus once permanent
If you feel that this is the ideal role and you are genuinely looking for a full time Customer Service Administrator role then please press apply ASAP. Just respond to this advert with your CV and we will be in touch.
Customer Service Coordinator in Rugby employer: Solvit Careers
Join a dynamic and supportive engineering company in Coventry, where your skills as a CNC Turner Setter/Operator will be valued and nurtured. With competitive pay starting at £15.66 per hour, opportunities for overtime, and a clear path for progression to over £17 per hour once trained, you can expect a rewarding career. Enjoy a flexible work culture that prioritises your autonomy and job satisfaction, all while working in excellent facilities with job security.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Rugby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Solvit Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Solvit Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Rugby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Solvit Careers:Your cover letter is your chance to shine! Tell us why you want to work at Solvit Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Solvit Careers!
How to prepare for a job interview at Solvit Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
