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- Tasks: Provide first line support and manage client queries efficiently.
- Company: solv Group transforms plumbing, heating, and electrical services in Northern Ireland.
- Benefits: Enjoy free parking, early finishes on Fridays, and your birthday off!
- Why this job: Join a supportive team focused on professional growth and customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: This is a full-time, permanent role based in Belfast.
The predicted salary is between 20000 - 30000 £ per year.
Generous salary, dependent on experience and qualifications.
Company Overview: solv Group has been at the forefront of transforming plumbing, heating, and electrical services in Northern Ireland for over 20 years. We pride ourselves on investing in our people to ensure they deliver expert and professional service while building trust with our customers.
Summary: Due to continued business growth and new client opportunities, we are seeking an enthusiastic and customer focused Helpdesk Administrator to join our team. The successful candidate will play a key role in providing first line support, ensuring efficient communication, and maintaining high service standards for both clients and internal teams.
Responsibilities:
- Act as the first point of contact for client telephone and online queries.
- Accurately input & manage data within a live client database.
- Provide administrative and coordination support for team of engineers and contractors.
- Monitor and help maintain service levels and performance KPIs.
- Allocate and schedule response calls to the appropriate co-ordinators.
- Perform other ad-hoc administrative duties as required.
Requirements:
- Strong verbal and written communication skills.
- Proven proficiency with Microsoft Office particularly Word, Excel and Outlook.
- Excellent attention to detail and accuracy in data entry.
- Effective decision-making abilities and a high level of diplomacy.
- Ability to work well independently and collaboratively within a team.
- Strong organisational skills, capable of managing multiple priorities and meeting deadlines.
Remuneration:
- Free onsite parking.
- Early finish on Fridays.
- Your Birthday Off!
- Company pension.
- Attractive holiday entitlement.
solv are an equal opportunities employer.
Location: Office headquarters based in Belfast.
Job Types: Full-time, Permanent.
Pay: £25,000.00 per year.
Helpdesk Administrator employer: Solvgroup
Contact Detail:
Solvgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the plumbing, heating, and electrical services industry. Understanding the basics of these sectors will help you communicate effectively with clients and colleagues, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially in Word, Excel, and Outlook. Being proficient in these tools is crucial for managing data and communication efficiently, which is a key part of the Helpdesk Administrator role.
✨Tip Number 3
Prepare to demonstrate your organisational skills during the interview. Think of examples where you've successfully managed multiple priorities or met tight deadlines, as this will show your ability to thrive in a fast-paced environment.
✨Tip Number 4
Highlight your customer service experience. Be ready to discuss how you've handled client queries in the past, as this role requires a strong focus on providing excellent support and maintaining high service standards.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Helpdesk Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for solv Group and how you can contribute to their team, especially in maintaining high service standards.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Helpdesk Administrator role.
How to prepare for a job interview at Solvgroup
✨Showcase Your Communication Skills
As a Helpdesk Administrator, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in data entry for this role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. This could include specific projects or tasks where precision was key.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office, especially Word, Excel, and Outlook, is crucial for this position. Brush up on your skills and be ready to discuss how you've used these tools effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities and how you handle multiple priorities. Think of scenarios where you successfully managed competing tasks or resolved client issues, and be ready to share those experiences.
