Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for tech issues and assist users daily.
- Company: Join Solvere One, a leading Managed Service Provider focused on network security and proactive IT solutions.
- Benefits: Enjoy perks like 401K, healthcare, dental, vision, and paid vacation.
- Why this job: Be part of a dynamic team that values professionalism and offers growth in a fast-paced environment.
- Qualifications: Looking for self-starters with excellent communication skills and a passion for tech support.
- Other info: This is a full-time role based in Houston, TX, with opportunities to work on exciting projects.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Houston, TX. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and Tier 2 issues and passing all other requests on to Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff. Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organisation's well-being while operating in a fast-paced environment. This role reports to the Service Delivery Manager.
Position Requirements:
- Identifies, diagnoses, and resolves Tier 1 and Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call centre environment; communicates solutions to end-users.
- Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
- Delivers, tags, sets up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
- Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
- Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
- Creates detailed technical documentation for resolutions of issues.
- Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
- Identifies, documents and escalates all Tier 3 incidents in a timely manner.
- Updates and maintains hardware inventory.
- Audio/visual support for conference and training room equipment.
Required Technical Experience:
- Microsoft Windows Desktop OS installation and support.
- Apple / Mac Desktop OS installation and support.
- Microsoft Office 365 administration and support.
- iPhone / Android troubleshooting.
- Multi-factor Authentication configuration and support.
Preferred Technical Experience:
- ConnectWise Manage.
- ConnectWise Automate.
- IT Glue.
- Sophos suite of solutions.
This is a full-time, salaried position. Salary commensurate with experience. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
MSP Tier II Help Desk Technican employer: Solvere One
Contact Detail:
Solvere One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Tier II Help Desk Technican
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Desktop OS and Office 365. Being able to demonstrate your knowledge and experience with these tools during the interview will set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written abilities. Consider role-playing common help desk scenarios with a friend to build your confidence in explaining technical issues clearly and professionally.
✨Tip Number 3
Research Solvere One and their approach to managed services. Understanding their focus on network security and proactive management solutions will allow you to tailor your responses in the interview, showing that you align with their values and mission.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved Tier 1 and Tier 2 issues. Having specific anecdotes ready will help illustrate your problem-solving skills and ability to work under pressure, which are crucial for this position.
We think you need these skills to ace MSP Tier II Help Desk Technican
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Tier 1 and Tier 2 issues. Include specific examples of how you've resolved technical problems and any experience with Microsoft Windows and Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide excellent customer service and your experience in a fast-paced environment, as these are key qualities for the position.
Showcase Communication Skills: Since excellent verbal and written communication skills are required, consider including a brief example in your application that demonstrates how you've effectively communicated technical information to non-technical users.
Highlight Technical Proficiency: List any relevant technical skills or certifications you possess, especially those related to the required and preferred technical experience mentioned in the job description, such as Microsoft Office 365 administration or troubleshooting mobile devices.
How to prepare for a job interview at Solvere One
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially around Microsoft Windows and Office 365. Brush up on troubleshooting techniques for both PC and Mac systems, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with users daily, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've effectively communicated solutions to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've diagnosed and resolved Tier 1 and Tier 2 incidents. Think of specific scenarios where you successfully troubleshot issues and what steps you took to reach a resolution.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to IT support and their expectations for the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
