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- Tasks: Provide onsite tech support, resolve Tier 1 incidents, and assist with hardware setup.
- Company: Solvere One is a leading Managed Service Provider focused on network security and proactive IT solutions.
- Benefits: Enjoy 401K, healthcare, dental, vision, paid vacation, and a supportive work environment.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in a fast-paced setting.
- Qualifications: Must have strong communication skills and be a self-starter with a passion for technology.
- Other info: This is a full-time, salaried position based in Houston, TX.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
Solvere Onehas established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. Weprovide executive-level, white-glove support.
Opening
Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Houston, TX. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff.
Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization\’s well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
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Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
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Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
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Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
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Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
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Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
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Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
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Create detailed technical documentation for resolutions of issues.
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Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
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Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
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Update and maintain hardware inventory
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Audio/visual support for conference and training room equipment
Required Technical Experience:
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Microsoft Windows Desktop OS installation and support
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Apple / Mac Desktop OS installation and support
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Microsoft Office 365 administration and support
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iPhone / Android troubleshooting
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Multi-factor Authentication configuration and support
Preferred Technical Experience:
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ConnectWise Manage
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ConnectWise Automate
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IT Glue
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Sophos suite of solutions
This is a full-time, salaried position. Salary commensurate with experience.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
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MSP Tier I Technician employer: Solvere One
Contact Detail:
Solvere One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Tier I Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Desktop OS and Apple/Mac support. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written abilities. Consider role-playing scenarios where you explain technical issues to non-technical users to enhance your clarity and professionalism.
✨Tip Number 3
Network with current or former employees of Solvere One on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential technical questions by reviewing common Tier 1 troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace MSP Tier I Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the MSP Tier I Technician role. Focus on your technical expertise in Microsoft Windows, Apple/Mac OS, and any experience with troubleshooting and support.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and professionalism. Mention specific examples of how you've resolved technical issues in the past and your ability to work in a fast-paced environment.
Highlight Technical Skills: In your application, emphasise your familiarity with tools like ConnectWise Manage, Microsoft Office 365, and any experience with multi-factor authentication. This will demonstrate your readiness for the technical demands of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Solvere One
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially around Microsoft Windows and Office 365. Brush up on troubleshooting techniques for both PC and Mac systems, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with users daily, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've effectively communicated solutions to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've diagnosed and resolved Tier 1 incidents. Think of specific scenarios where you successfully troubleshot issues and how you escalated more complex problems when necessary.
✨Emphasise Professionalism and Courtesy
This position requires a high level of professionalism. During the interview, convey your understanding of the importance of being courteous and respectful, especially when dealing with frustrated users. Share experiences that highlight your ability to maintain composure under pressure.
