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For Companies At a Glance
- Tasks: Provide tech support and resolve user issues in a fast-paced environment.
- Company: Solvere One is a leading Managed Service Provider focused on network security and proactive IT solutions.
- Benefits: Enjoy 401K, healthcare, dental, vision, and paid vacation perks.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact on client satisfaction.
- Qualifications: Must have strong communication skills and be a self-starter with tech support experience.
- Other info: This is a full-time role based in Houston, TX, with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
About the Company
Solvere Onehas established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere Onefocuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. Weprovide executive-level, white-glove support.
Opening
Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Houston, TX. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1 and passing all other requests on to tier 2 and Tier 3 technicians. The technician will also work on projects assigned by internal client IT staff.
Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization\’s well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
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Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
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Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.
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Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
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Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
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Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
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Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
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Create detailed technical documentation for resolutions of issues.
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Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
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Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
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Update and maintain hardware inventory
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Audio/visual support for conference and training room equipment
Required Technical Experience:
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Microsoft Windows Desktop OS installation and support
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Apple / Mac Desktop OS installation and support
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Microsoft Office 365 administration and support
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iPhone / Android troubleshooting
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Multi-factor Authentication configuration and support
Preferred Technical Experience:
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ConnectWise Manage
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ConnectWise Automate
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IT Glue
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Sophos suite of solutions
This is a full-time, salaried position. Salary commensurate with experience.
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
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MSP Desktop Support Technician employer: Solvere One
Contact Detail:
Solvere One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Desktop OS and Apple/Mac support. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a fast-paced environment. This will help you illustrate your ability to handle Tier 1 incidents effectively.
✨Tip Number 3
Since professionalism and communication are key for this role, practice articulating your thoughts clearly and courteously. Consider role-playing common help desk scenarios with a friend to refine your approach.
✨Tip Number 4
Research Solvere One's company culture and values. Understanding their focus on proactive management and corporate partnerships can help you align your responses during the interview, showing that you're a good fit for their team.
We think you need these skills to ace MSP Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Microsoft Windows and Apple/Mac OS. Include specific examples of how you've resolved Tier 1 incidents and any experience with tools like ConnectWise Manage.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to provide excellent customer service and your experience in a fast-paced environment. Be sure to include your communication skills and professionalism.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as Microsoft Office 365 administration, troubleshooting mobile devices, and any experience with multi-factor authentication. This will help demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solvere One
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially around Microsoft Windows and Office 365. Brush up on troubleshooting techniques for both PC and Mac systems, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with users daily, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've effectively communicated solutions to non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've diagnosed and resolved Tier 1 incidents. Think of specific scenarios where you successfully troubleshot issues and how you escalated more complex problems when necessary.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company culture, team dynamics, or specific projects you might be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
