EMEA Process and Super User Leader (m/f/x)*

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

The Impact You’ll Make in this Role:

• Applies broad knowledge and extensive experience to deal with variations in work conditions and operations to solve complex and diverse problems.
• Direct leadership responsibility for the work group with clearly defined roles.
• Reviews and approves work results conducted by the work group.
• Supervises customer service programs and ensures compliance with established customer service principles.
• Handles non-routine and multi-faceted customer complaints/inquiries.

As a Process and Super User Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading a team supporting OTC SAP users, providing functional guidance and acting as the primary point of contact for OTC process related support questions across EMEA, delivering first line operational support to end users.
• Leading and coordinating cross regional training efforts for Customer Service and wider OTC teams, designing training plans, delivering expert sessions, and ensuring consistent knowledge transfer across the EMEA Customer Service Teams.
• Facilitating process understanding and governance, validating processes during workshops, ensuring Fit to Standard alignment, and supporting local teams in understanding processes and process impacts.
• Guiding and supporting the OTC Super Users with testing cycles (integration, UAT, defect triage), maintaining high-quality execution standards and preparing Super Users to operate effectively within SAP S/4HANA environments.
• Supporting cutover and business readiness activities, helping coordinate cross functional teams on data cleansing, order conversion, shipment prioritisation and operational readiness.
• Acting as a change Ambassador, supporting organisational change activities, reinforcing key messages, connecting global and local teams, and helping teams adopt new processes and systems.

Your Skills and Expertise:

• Bachelor’s Degree or higher and a minimum of 7-10 years relevant working experience is normally required.
• Expert/master knowledge and experience with the most current theories and practices related to SAP S4 Hana.
• In depth knowledge of Solventum structure, organization, and business.
• Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required.
• Minimum of Three (3) years supervisory or management experience is desirable but not essential.

Work location: Hybrid Travel: May include up to 25% domestic and international. Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.