At a Glance
- Tasks: Handle calls, book appointments, and manage diaries in a fast-paced call centre.
- Company: Solveit Recruitment, a dynamic agency in Daventry.
- Benefits: Flexible part-time shifts with ongoing opportunities.
- Other info: Training starts 27th July; must be local to Daventry.
- Why this job: Join a small team and make a difference in customer service.
- Qualifications: Experience in customer service and strong computer skills.
The predicted salary is between 12 - 15 £ per hour.
Solveit Recruitment in Daventry is seeking an experienced customer services professional to cover ad hoc shifts in a fast-paced, 24-hour call centre. You will handle calls from businesses and official bodies, book appointments, and manage a diary, working as part of a small team.
Training starts the week commencing 27th July, so you must be able to start then and be fully computer literate. This is a part-time ongoing agency role with shifts across days and nights, requiring you to be local to Daventry.
Daventry 24/7 Call Centre Operator employer: Solveit Recruitment
SolviT Recruitment is an excellent employer for Precision Soldering Technicians, offering a supportive work culture that prioritises quality and precision in the defence sector. With ongoing roles and weekly pay, employees benefit from stability and the opportunity to contribute to advanced product development, fostering both personal and professional growth in a dynamic environment just outside Loughborough.
StudySmarter Expert Advice🤫
We think this is how you could land Daventry 24/7 Call Centre Operator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Solveit Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Solveit Recruitment and let us see your personality shine through!
We think you need these skills to ace Daventry 24/7 Call Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Solveit Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Solveit Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Solveit Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Solveit Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Solveit Recruitment will surely appreciate.
