At a Glance
- Tasks: Handle inbound calls, book appointments, and manage diaries in a fast-paced environment.
- Company: Join a busy 24-hour call centre in Daventry with a supportive team.
- Benefits: Earn £13.00 to £15.50 per hour based on your shift timings.
- Other info: Part-time ongoing agency role with ad hoc shifts available.
- Why this job: Gain valuable customer service experience while working flexible hours.
- Qualifications: Previous customer service experience and computer literacy required.
The predicted salary is between 13 - 13 £ per hour.
£13.00 p/hour for hours worked between 07:00 – 21:00
£15.50 p/hour for hours worked between 22:00 – 06:00
Part Time – Ongoing Agency
We are looking for an experienced customer services person who can work ad hoc shifts within a busy, 24 hour call centre in Daventry.
You will be taking calls from businesses and official bodies, expected to handle the call from start to finish, book appointments and manage a diary. There will be computers to use, lots of inbound calls and it’s very fast-paced working within a smaller team.
To be considered you must be living in Daventry, be able to attend shifts without any issues, have previous customer service experience, and be fully computer literate.
Call Centre Operator employer: Solveit Recruitment
SolviT Recruitment is an excellent employer for Precision Soldering Technicians, offering a supportive work culture that prioritises quality and precision in the defence sector. With ongoing roles and weekly pay, employees benefit from stability and the opportunity to contribute to advanced product development, fostering both personal and professional growth in a dynamic environment just outside Loughborough.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Solveit Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Solveit Recruitment and let us see your personality shine through!
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Solveit Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Solveit Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Solveit Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Solveit Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Solveit Recruitment will surely appreciate.
