At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and mobile devices.
- Company: Join a leading recruitment firm connecting talent with top businesses across the UK and Europe.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be the tech hero who solves problems and enhances user experiences every day.
- Qualifications: 4+ years of tech support experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Solve It Consultant is a leading recruitment and talent solutions company specializing in connecting businesses with highly skilled professionals across the UK, Europe, and offshore markets.
We partner with organizations of all sizes to deliver tailored staffing solutions, helping them attract, hire, and retain top talent.
- Position Overview
- Employment Type - Contract Inside IR35
- Minimum of 4+ Years Experience
- Ability to travel to remote locations
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work self sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Skills Required
- Strong Windows 10 & 11 OS Build and Support
- Extremely strong communication skills, both written and spoken
- Well versed in providing a very high level of customer service to both users, customers and colleagues.
- Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
- Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
- Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).
- Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
- Capable of ensuring device health is monitored, reported and remediated (DEX).
- Capable of maintaining OS currency using established processes leveraging Service Rings.
- Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.
- Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer's testing procedures provided to Supplier.
- Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
- Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).
- Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.
- Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.
- Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile
- Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills
- digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
- Event Support: Audio and Video Readiness, Event Planning, Communications
- Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
- IT Software/Hardware Asset Management.
- Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.
- #J-18808-Ljbffr
Technical Support Engineer in Perth employer: Solve IT Consultant
At Solve IT Consultant, we pride ourselves on being an exceptional employer, offering a dynamic remote work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diversity and inclusion, making it an ideal place for professionals looking to make a meaningful impact in the field of compensation and benefits. Join us in transforming the employee experience for civil servants across the UK while enjoying the flexibility and support that comes with being part of a global talent solutions partner.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Perth
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Solve IT Consultant that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technical Support Engineer in Perth
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Solve IT Consultant, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Solve IT Consultant can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Solve IT Consultant will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Solve IT Consultant
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Solve IT Consultant. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Solve IT Consultant.
