At a Glance
- Tasks: Lead client implementations and ensure optimal use of our digital platform.
- Company: Join Solvace, a fast-growing SaaS platform revolutionising manufacturing efficiency.
- Benefits: Enjoy remote work flexibility and the chance to travel for client engagements.
- Other info: Collaborate in a dynamic environment that values creativity and learning from mistakes.
- Why this job: Be part of a passionate team driving innovation in Industry 4.0 with cutting-edge technologies.
- Qualifications: 3 years in project management, sales experience, and knowledge of Operational Excellence methodologies required.
The predicted salary is between 36000 - 60000 £ per year.
About Solvace
Solvace is a fast-growing SaaS platform allowing manufacturing organizations digitize their Operational Excellence activities, leading to both higher efficiency and effectiveness to create deep impact to their business. Our all-on-one digital OpExc platform contributes to breaking silos while integrating all functions and empower people across industrial sites.
We integrate with any company’s ERP/MES and connect their data, processes and people (from front-line workers to management levels) leading to better decision making, boosted results, improvement local/global communities’ collaboration. We are using a revolutionary software in the Industry 4.0 context with innovative functionalities, new Technologies as AR, VR, IoT and AI.
Our 70,000 users represent a large range of industries across the globe.
We are looking for a talented Customer Success – Account Consultant to play a key role in ensuring customer success through the implementation, monitoring and support of a digital platform of Operational Excellence methodologies. You will be part of a passionate team of 60+ professionals and you will report to the Account Director.
Location & type: remote full-time job
Responsibilities:
- Lead implementations on client sites ensuring the best use of the system for digital application of the operational excellence methodology
- Develop strong relationships with clients, promoting retention and improving the use of the platform
- Map possible gaps to increase client satisfaction
- Build and manage plan to improve key indicators (SLA, NPS, ...)
- Identify and capitalize on business opportunities
- Promote Up / Cross sales with existing clients
- Monitor the Invoice process, including renewals
Requirements:
- 3 years of project management experience with cases of success
- Experience in sales process
- Experience on dealing/facing with clients/users at all levels
- Knowledge in Operational Excellence Methodologies – TPM, WCM, Six Sigma,…
- Ability to work with teams of diverse cultures
- Be able to work with MS Office
- Engineering degree or equivalent experience
- Fluent in English with German as a plus
- Strong time management skills
- Detail-oriented and high level of autonomy/initiative
- Proactive mindset
- Ability to work under supervision and follow established guidelines
- Excellent writing, communication, presentation and management skills
- Knowledge in tools such as Hubspot/CRM
- Willingness to travel
- Manufaturing experience using Operational Excellence metodologies as a plus
What We Expect:
- Collaborate in a dynamic, flexible, creative, and open environment.
- Enjoy exploring new approaches and technologies.
- Communicate clearly and objectively in an agile team.
- Embrace learning from mistakes and reporting them.
- Go the extra mile! Exceed client expectations and share experiences and ideas with the team.
- Work remote with possibility to travel.
How to Apply:
If you\'re passionate about driving customer success in a cutting-edge SaaS environment, we invite you to join our 60+ professional team at Solvace. Apply by submitting your application here.
Customer Success Account Consultant in Reading employer: SOLVACE
At Solvace, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our remote-first approach allows for flexibility while collaborating with a passionate team of over 60 professionals dedicated to driving customer success in the rapidly evolving SaaS landscape. With ample opportunities for personal and professional growth, as well as the chance to work with cutting-edge technologies in Industry 4.0, Solvace is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Consultant in Reading
✨Tip Number 1
Familiarise yourself with the latest trends in Operational Excellence methodologies like TPM, WCM, and Six Sigma. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the SaaS and manufacturing sectors. Engaging with industry peers can provide insights into the challenges they face and how Solvace's platform addresses these, which can be a great talking point in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of your project management successes. Highlighting your experience in leading implementations and improving client satisfaction will showcase your ability to excel in the Customer Success Account Consultant role.
✨Tip Number 4
Demonstrate your proactive mindset by thinking of potential business opportunities or improvements for existing clients. Presenting these ideas during your interview can set you apart as a candidate who is ready to contribute from day one.
We think you need these skills to ace Customer Success Account Consultant in Reading
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Account Consultant position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience:Emphasise your project management experience and any previous roles where you've successfully dealt with clients. Mention specific methodologies like TPM, WCM, or Six Sigma that you are familiar with, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer success and your ability to drive results. Use examples from your past work to demonstrate how you can contribute to Solvace's mission of enhancing operational excellence.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at SOLVACE
✨Understand the Company and Its Products
Before your interview, take some time to research Solvace and its digital OpExc platform. Familiarise yourself with their innovative functionalities like AR, VR, IoT, and AI. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Project Management Experience
As a Customer Success Account Consultant, your project management skills are crucial. Be prepared to discuss specific examples of successful projects you've managed, particularly those involving client interactions and operational excellence methodologies. Highlight your ability to lead implementations and improve client satisfaction.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. Be ready to explain complex concepts in simple terms, as you'll need to build strong relationships with clients at all levels. Consider preparing a brief presentation on a relevant topic to showcase your skills.
✨Prepare for Questions on Client Retention Strategies
Expect questions about how you would promote client retention and satisfaction. Think of strategies you've used in the past to identify gaps and improve key indicators like SLA and NPS. Be ready to discuss how you would approach up-selling and cross-selling opportunities with existing clients.
