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- Tasks: Support clients in quitting smoking by managing appointments and data.
- Company: Solutions4Health tackles health inequalities with innovative public health services.
- Benefits: Enjoy flexible hours, health perks, and a supportive work environment.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Enthusiasm for helping others and strong communication skills are essential.
- Other info: Full training provided; must pass a DBS check.
The predicted salary is between 19700 - 24500 £ per year.
Solutions4Health are delighted to be offering the role of Admin Support Officer at (Smokefree) Blackburn with Darwen. This is a part time permanent job with a salary of £26,208 (Pro-rata) depending on experience.
Role Summary
Solutions4Health is an innovative company with a passion and a track record for tackling health inequalities. We are looking to recruit an enthusiastic Stop Smoking Adviser who will motivate and support our clients in achieving their goal to stop smoking. Smokefree Blackburn with Darwen is a commissioned community stop smoking service of Blackburn with Darwen Borough Council. Join our dynamic team as an admin support officer, where you will play a crucial role in supporting individuals on their journey to quit smoking! You will be the first point of contact for service users, stakeholders and partners. A friendly and organised point of contact, coordinating appointments, managing data, and providing vital support to our dedicated Stop Smoking Advisors. With your enthusiasm and attention to detail, you will ensure our community stop smoking services run smoothly, making a real difference in the lives of the local population. If you’re ready to contribute to a healthier community, we want to hear from you!
The administrator role will require high levels of organisation, excellent communication skills, IT literacy, local knowledge and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, a good understanding of public health interventions and competent IT and Administration skills. All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas.
Main Duties And Responsibilities
- Monitor the secure email to address and action referrals and general enquiries and processing referrals timely and effectively within timescale.
- Contact referrals to triage appropriately to book them into relevant clinics with an advisor.
- Respond to phone calls, voicemails and call backs as appropriate.
- Attention to detail when inputting and maintaining the database systems.
- Request and process invoices for timely payments.
- Provide daily administrative support to the Service Coordinator and Stop Smoking advisors.
- Offer support, information and advice to service users and health professionals where necessary.
- Identify clinical queries from callers, reviewing urgency and appropriately seeking guidance to respond to them.
- Ensure complaints are sensitively handled and raised appropriately to be actioned.
- Collate and store service user feedback, case studies and comments.
- Work with the team to capture, create and schedule content for the social media platforms.
- Assist with organising internal and or external conferences and training days, including registration and resource preparation.
- Order service leaflets, handbooks, and other promotional materials as needed.
- Provide practical support to the production of dashboards, reports and data in advance of reviews and reporting to national, regional and local commissioning and stakeholders.
- Manage and monitor device calibration, PAT testing and other maintenance as necessary.
- Support to develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information.
- Develop and maintain manual and computerised filing systems; ensuring clinic rotas are kept up to date.
- Explain the principles of Stop Smoking to callers and potential service users so that they can make an informed choice regarding their engagement.
- Motivate and empower clients to make behaviour changes during initial consultation.
- Ensure a commitment to own personal development by attending all team meetings and training as required and keeping up to date with best practice.
About Us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. Solutions4Health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.
Benefits
Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams:
- Employee Assistance Programme (including 24/7 helpline access and health and wellbeing app).
- Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.
- Cycle to Work scheme.
- Annual Leave that increases with length of service.
If you think you are suitable for this role, please apply now!
Admin Support Officer (Blackburn with Darwen) employer: Solutions4Health
Contact Detail:
Solutions4Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer (Blackburn with Darwen)
✨Tip Number 1
Familiarise yourself with the local health initiatives and public health interventions in Blackburn with Darwen. Understanding the community's specific needs will help you demonstrate your commitment to supporting their health goals during any discussions.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively managed data or coordinated appointments in previous roles. This will highlight your ability to handle the administrative tasks required for the Admin Support Officer position.
✨Tip Number 3
Brush up on your IT skills, particularly with database management and communication tools. Being proficient in these areas will not only make you a strong candidate but also show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your customer service experience and how you've handled sensitive situations in the past. This role requires a friendly and empathetic approach, so being able to share relevant anecdotes will set you apart from other candidates.
We think you need these skills to ace Admin Support Officer (Blackburn with Darwen)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Admin Support Officer role. Emphasise your organisational skills, communication abilities, and any previous administrative experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Solutions4Health that resonate with you, such as their commitment to tackling health inequalities.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and customer service skills. Provide examples of how you've successfully managed data or supported teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Solutions4Health
✨Show Your Enthusiasm for Public Health
Make sure to express your passion for public health and helping others during the interview. Solutions4Health is looking for someone who is genuinely motivated to support clients in their journey to quit smoking, so share any relevant experiences or motivations that align with this mission.
✨Demonstrate Your Organisational Skills
As an Admin Support Officer, you'll need to manage appointments and maintain databases. Be prepared to discuss specific examples of how you've successfully organised tasks or projects in the past, showcasing your attention to detail and ability to multitask.
✨Prepare for Customer Service Scenarios
Since you'll be the first point of contact for service users, think about how you would handle various customer service situations. Practice responses to potential questions or complaints, demonstrating your ability to communicate effectively and sensitively.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key duties involved. Be ready to discuss how your skills and experiences align with these responsibilities, particularly in areas like data management, communication, and supporting health professionals.