Administrator Support Officer in Oxford

Oxford Full-Time On-site

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Administrator Support Officer

Location: Oxfordshire, office and community based
Contract: Permanent, 40 hours per week
Salary: £28,000
Closing date: 30th November 2026
Interview date: Starting 1st December 2026

Are you organised, enthusiastic and proactive, looking for a rewarding role where your work makes a difference? Solutions 4 Health is seeking an Administrator Support Officer to join our Oxfordshire team, supporting SmokeFree Oxon, the county's free stop smoking service commissioned by Oxfordshire County Council.

You will help keep this public health service running smoothly by managing referrals and appointments, maintaining records, supporting advisors and assisting with reporting, communications and promotional activities.

About the Role

You will provide administrative and coordination support to SmokeFree Oxon, including managing referrals, contacting clients, arranging appointments, maintaining records and producing reports.

Working with the Service Co-ordinator, Regional Health Improvement Manager, stop smoking advisors and external partners, you will support service delivery, monitor performance, promote the service and maintain effective referral pathways.

You will need to be organised, confident communicating with different people and able to manage competing priorities independently and as part of a team.

You will work across Oxfordshire at venues including offices, libraries, community centres and GP surgeries, with occasional travel to S4H offices outside the county.

What You'll Be Doing

Referral and Client Administration

Managing referrals from clients, healthcare professionals and partner organisations.
Contacting clients by telephone and email to gather information and arrange appointments.
Maintaining accurate client records and booking clinic appointments.
Processing referrals promptly and resolving administrative issues.

Project and Operational Support

Providing administrative support to the Service Co-ordinator and wider team.
Coordinating clinic schedules, venue bookings and service activities.
Ensuring advisors have the resources and information needed for their sessions.
Supporting the day-to-day running of the service.

Data, Reporting and Performance

Maintaining accurate records in line with data protection requirements.
Producing reports and monitoring service performance data.
Monitoring client outcomes and identifying issues affecting service delivery.
Preparing information for commissioners and stakeholders.

Communications and Promotion

Developing and distributing promotional materials.
Assisting with website updates, including clinic information and events.
Supporting social media content and promotional campaigns.
Helping coordinate community engagement activities.

Partnership and Team Working

Building positive relationships with healthcare professionals and community partners.
Supporting communication between referral partners and internal teams.
Working collaboratively and undertaking other relevant duties as required.

About You

You'll be organised, motivated and enthusiastic, with a commitment to high-quality administration and improving health and wellbeing. You'll have excellent attention to detail, communicate confidently and manage competing priorities while working independently and within a team.

Essential

Excellent organisational and time management skills.
Strong written and verbal communication skills.
Good IT skills, including Microsoft Word, Excel and Outlook.
Ability to maintain accurate and confidential records.
Experience in an administrative, coordination or project support role.
Ability to work independently, use initiative and contribute to a team.
Flexible, proactive and professional approach.
Understanding of confidentiality, information governance and data protection.
Interest in public health and improving community outcomes.

Desirable

Full UK driving licence.
Experience in healthcare, public health or community services.
Experience using client management databases or referral systems.
Experience managing referrals, appointments or clinics.
Experience producing reports or monitoring service data.
Experience supporting social media, websites or promotional activities.
Experience working with healthcare professionals and community partners.
Understanding of behaviour change or stop smoking support.
Experience working with people from diverse backgrounds.

Why Join Us?

At Solutions 4 Health, you'll join an organisation committed to improving lives and reducing inequalities.

We offer:

A supportive and inclusive culture.
Opportunities to make a meaningful difference in communities.
A focus on wellbeing, development and progression.
Autonomy to make decisions and shape services.

We don't just talk about our values — we live them every day.

We are committed to supporting applicants with disabilities. Please let us know if you require reasonable adjustments during recruitment.

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