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For Companies At a Glance
- Tasks: Support IT operations by managing tickets, validating charges, and generating quotes.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy a competitive salary, remote work flexibility, and corporate perks.
- Why this job: Be part of a collaborative culture that values detail and teamwork.
- Qualifications: Previous experience in IT support or coordination is preferred.
- Other info: Work primarily from home with occasional site visits to Central London.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
- Monitor and review incoming tickets to ensure compliance with active Service Level Agreements (SLAs)
- Assign tickets to appropriate support personnel based on priority and expertise
- Assign and track tasks to ensure timely progress and completion
- Ensure all tickets are updated on a daily basis to reflect current status and actions taken
- Ensure all tasks are updated at least once every three days
- Assist with validation of monthly billing by ensuring accurate documentation and data integrity
- Support the preparation and generation of service quotes in collaboration with the sales and technical teams
Requirements:
- Previous experience in a service desk, coordination, or IT support role preferred
- Strong attention to detail and ability to manage multiple priorities
- Familiarity with ticketing systems and task management tools
- Understanding of SLAs and service desk processes
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
Preferred Skills:
- Experience with tools such as Jira, Zendesk, ServiceNow, or similar platforms
- Basic understanding of IT infrastructure and support terminology
- Experience with quoting or billing processes is a plus
IT Administrative Co-ordinator employer: Solutions Through Knowledge
Contact Detail:
Solutions Through Knowledge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrative Co-ordinator
✨Tip Number 1
Familiarise yourself with common ITSM tools like Jira, Zendesk, or ServiceNow. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of Service Level Agreements (SLAs) and how they function within IT support. Being able to discuss SLAs confidently during an interview will demonstrate your understanding of the role's requirements.
✨Tip Number 3
Highlight any experience you have with task management and ticketing systems. Be prepared to share specific examples of how you've successfully managed multiple priorities in past roles, as this is crucial for the position.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've collaborated with cross-functional teams in the past. We value teamwork, so sharing relevant experiences will help you stand out as a candidate.
We think you need these skills to ace IT Administrative Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or administrative roles. Emphasise your familiarity with ticketing systems and any previous work with SLAs, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and organisational skills. Mention specific examples of how you've successfully managed multiple priorities or improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Since the role involves collaboration with technical teams and clients, demonstrating your ability to work well with others is key.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the IT Administrative Co-ordinator role.
How to prepare for a job interview at Solutions Through Knowledge
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) and how they impact IT operations. Be prepared to discuss your understanding of SLAs and how you have ensured compliance in previous roles.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple priorities effectively. Provide examples of how you've successfully coordinated tasks or projects, especially in a fast-paced environment.
✨Demonstrate Technical Familiarity
Be ready to talk about your experience with ticketing systems like Jira or Zendesk. If you have used any task management tools, mention them and explain how they helped you in your previous roles.
✨Emphasise Collaboration
Since the role involves working with cross-functional teams, share examples of how you've collaborated with technical teams and clients in the past. Highlight your communication skills and your approach to teamwork.