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- Tasks: Provide 2nd line desktop support and troubleshoot hardware/software issues.
- Company: Join a large IT service provider in a dynamic environment.
- Benefits: Competitive daily rate, potential for long-term extension, and onsite experience.
- Other info: Great opportunity for growth in a supportive team.
- Why this job: Kickstart your IT career with hands-on experience and customer interaction.
- Qualifications: Experience in desktop support and strong knowledge of Microsoft Office.
The predicted salary is between 42900 - 42900 £ per year.
Rate: £165 per day - Limited Company
Location: Cambridge - Fully onsite
Duration: 3 months initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm
We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long‑term extension following the initial 3 month contract.
Key Responsibilities- Provide onsite 2nd line desktop support to end users
- Troubleshoot and resolve hardware and software issues
- Support Microsoft Office Suite and standard business applications
- Assist with mobile device support (smartphones, tablets)
- Provide printer and peripheral support
- Deliver excellent customer service and timely issue resolution
- Escalate complex issues where necessary
- Proven experience in desktop support / 2nd line IT support roles
- Strong knowledge of Microsoft Office Suite
- Experience supporting mobile devices and printers
- Solid troubleshooting and problem‑solving skills
- Strong communication and interpersonal abilities
Desktop Support Engineer in Cambridge employer: Solutions Through Knowledge
Contact Detail:
Solutions Through Knowledge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved hardware and software issues in the past. We want to see that you can think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you delivered excellent support to end users. Remember, it's not just about fixing problems; it's about making users feel valued.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Desktop Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support and 2nd line IT roles. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft Office Suite and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your customer service skills and any relevant experiences that demonstrate your problem-solving prowess.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Solutions Through Knowledge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop support and 2nd line IT support roles. Be ready to discuss your experience with troubleshooting hardware and software issues, especially with the Microsoft Office Suite and mobile devices. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key for this role, think of times when you've gone above and beyond to help a user. Prepare to share these stories during the interview to demonstrate your interpersonal abilities and problem-solving skills.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for desktop support roles. Questions about how you handle difficult users or complex technical issues are likely to come up. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the types of issues you might encounter, or the tools they use. It shows your genuine interest in the role and helps you assess if it's the right fit for you.