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- Tasks: Provide 1st and 2nd line IT support to users via various communication channels.
- Company: Dynamic company seeking tech-savvy individuals for a collaborative environment.
- Benefits: Competitive day rate, weekly pay, and hands-on experience in IT support.
- Why this job: Join a team where you can enhance your tech skills and make a difference.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Opportunity for growth in a fast-paced corporate setting.
The predicted salary is between 30000 - 42000 £ per year.
Location: Worthing, Sussex - Onsite
Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella
Duration: 1-2 months initially
Pay frequency: Weekly
Start date: ASAP
Company: We are assisting a dynamic company who are searching for IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support and have operated in a 1st and/or 2nd line support capacity before.
Main Duties:
- Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues
- Provide IT Service Desk Analyst/1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams
- Software support for laptops and desktops
- Complete online and email ticket requests with a high level of diligence
- Respond to user requests and assist and teach users where appropriate
- Perform troubleshooting and fault diagnostics
- Provide excellent customer service at all times and offering empathy and patience to the users
- Take accountability and ownership for all assigned tickets
- Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes
Key Skills & Competencies:
- Previous experience operating as an IT Service Desk Analyst/1st or 2nd Line Support/Technical Support role
- Experience of supporting projects, ideally migrations and/or applications
- Experience of using an ITSM tool
- Competent at identifying and fixing desktop hardware & software issues
- Basic networking and general fault diagnosis
- Customer service experience and strong communication skills
- Ability to explain step by step instructions on a call and hand hold users with great customer service and empathy to the situation
- A team player who is self-motivated, enthusiastic, and keen to learn
Service Desk Analyst in Worthing employer: Solutions Through Knowledge Contracts Limited
Contact Detail:
Solutions Through Knowledge Contracts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Worthing
✨Tip Number 1
Get your tech skills sharp! Brush up on your 1st and 2nd line support knowledge, especially around system migrations. We want to see you confidently troubleshoot issues and provide that top-notch customer service.
✨Tip Number 2
Practice your communication skills! You’ll be liaising with users over the phone and via email, so make sure you can explain technical stuff in a way that’s easy to understand. We’re all about empathy and patience here!
✨Tip Number 3
Network with others in the field! Join forums or local meetups to connect with fellow IT pros. Sharing experiences can give you insights and tips that might just help you land that Service Desk Analyst role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by showcasing your relevant experience and enthusiasm for the role. Let’s get you that job!
We think you need these skills to ace Service Desk Analyst in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled technical issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Service Desk Analyst role and how your skills align with our needs. Keep it friendly and professional.
Show Off Your Customer Service Skills: Since this role involves a lot of user interaction, make sure to mention any customer service experience you have. We love candidates who can empathise and communicate effectively with users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Solutions Through Knowledge Contracts Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with system migrations and troubleshooting techniques. Practising common scenarios can help you articulate your thought process during the interview.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your empathy and patience when dealing with technical issues, as well as how you’ve effectively communicated solutions.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools, be prepared to discuss them in detail. If not, do a bit of research on popular ones used in the industry. Showing that you understand how these tools work will demonstrate your readiness for the role.
✨Practice Your Communication Skills
Since you'll be liaising with users via various channels, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can convey information clearly and confidently, which is crucial for first-time fixes.
