Role: Desktop Support Engineer/2nd Line Support
Rate: £170 per day - Limited CompanyLocation: Central London- Fully onsiteDuration: 1 month initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm
Role
We are assisting a client who seek a Desktop Support Engineer/2nd Line Support Analyst for their London site. This role will best suit a good communicator, who is technically competent, possesses a strong work ethic and enjoys providing excellent customer service.
Key Responsibilities
- Provide onsite 1st & 2nd line desktop support to end users
- Troubleshoot and resolve hardware and software issues
- Support Microsoft Office Suite and standard business applications
- Assist users transitioning to Windows 11
- Deliver excellent customer service and timely issue resolution
- Escalate complex issues where necessary
Required Skills & Experience
- Proven experience in desktop support/2nd line IT support roles
- Strong knowledge of Microsoft Office Suite
- Experience supporting mobile devices and printers
- Solid troubleshooting and problem-solving skills
- Strong communication and interpersonal abilities
Desktop Support Engineer employer: Solutions Through Knowledge Contracts Limited
As a Windows 11 Deployment Engineer in Derby, you will join a dynamic team dedicated to delivering exceptional user experiences during a significant technology transition. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for skill enhancement and career progression. With a focus on customer satisfaction and a supportive environment, we ensure that our employees feel valued and empowered to make a meaningful impact.
Contact Details:
Solutions Through Knowledge Contracts Limited Recruitment Team
