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For Companies At a Glance
- Tasks: Manage client relationships and ensure our accounting solutions deliver real business value.
- Company: Join Solutions for Accounting, a leading Sage Business Partner with over 400 satisfied clients.
- Benefits: Enjoy a competitive salary, commission structure, and flexible remote work options.
- Why this job: Be part of a dynamic team focused on customer success and impactful technology solutions.
- Qualifications: Experience in account management and familiarity with Sage ERP products is preferred.
- Other info: Work from home or our offices, with occasional travel to client sites.
The predicted salary is between 44000 - 66000 £ per year.
Solutions for Accounting are leading Sage Business Partners with a focus on providing high-impact ERP & Accounting solutions across the UK. With an impressive customer base that includes over 400 Sage 200 and Sage Intacct clients, we have established a strong reputation for delivering excellent technology solutions, backed up by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems.
We are currently seeking an enthusiastic and driven person to join our Customer Success team and play a key role in helping to realise our objectives.
Role & Responsibilities
You will become part of a dedicated team of highly skilled professionals, taking your place among sales consultants, marketing professionals and product specialists to ensure that our ERP and Financial Accounting solutions deliver real business value to our clients. Your principal objective will be to manage the relationships between Solutions for Accounting and our key Sage 200 & Intacct clients, ensuring that the company’s products and services continue to have a positive impact and help user organisations realise their ambitions. We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities for our company whilst adding further tangible value to our clients' businesses. You will also be responsible for keeping our customer database up to date by verifying and updating records resulting from interactions with clients and maintaining a pipeline of potential revenue opportunities. You will report to the Sales Director and take an active role as a member of the sales and marketing team. This will involve a collaborative approach to business development and you will be expected to attend monthly sales meetings at our office in the East Midlands.
Experience
An Account Management background is desirable. Experience working with Sage ERP products is advantageous. Ideally, you will have a proven track record in building customer relationships in a B2B environment with a focus around business, finance and process management.
Personal Qualities
- Excellent and professional verbal and written communication skills
- A capability to build productive relationships with internal and external stakeholders
- Impeccable presentation skills
- A high level of integrity
- The ability to work alone and as part of a team
- A self-motivated and dynamic nature
- A desire to exceed targets consistently
- Excellent IT skills
Package
If you’re the right person to join our team, we’ll structure a salary and benefits package that is attractive to you, providing an incentive to deliver and an opportunity to realise your career aspirations.
Additional Information
The role is predominantly home based although you’d also be welcome to work from one of our office locations in Derby, Sutton Coldfield or Cramlington if and when you choose. You will be required to attend our offices for meetings occasionally, and you will travel to clients’ sites frequently (mainly in the Midlands, but further afield when the need arises). Full UK driving licence is essential.
How to Apply
- Click the LinkedIn ‘Apply Now’ button and confirm your application
- If you are interested in exploring this opportunity with us, please also include a covering email to introduce yourself. We look forward to exploring your candidacy further and engaging with you in a personal interview, should things progress to that stage.
NO AGENCIES
Field Customer Success Manager employer: Solutions For Accounting
Contact Detail:
Solutions For Accounting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Success Manager
✨Tip Number 1
Familiarise yourself with Sage ERP products and their functionalities. Understanding how these systems work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Solutions for Accounting on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in a B2B environment will show that you have the skills needed for this role.
✨Tip Number 4
Stay updated on industry trends related to ERP and accounting solutions. Being knowledgeable about the latest developments will help you engage in meaningful conversations during interviews and showcase your commitment to the field.
We think you need these skills to ace Field Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and any specific work with Sage ERP products. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Email: In your covering email, introduce yourself and express your enthusiasm for the position. Mention how your skills align with the company's goals and your desire to contribute to their customer success team.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, ensure that your application is well-written and free of errors. Consider including examples of how you've successfully communicated with clients in the past.
Highlight Relationship Management Experience: Emphasise your ability to build productive relationships with stakeholders. Provide specific examples of how you've managed client relationships and contributed to business growth in previous roles.
How to prepare for a job interview at Solutions For Accounting
✨Know Your Sage Products
Familiarise yourself with Sage 200 and Sage Intacct products. Understand their features, benefits, and how they can solve client problems. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your communication skills and ability to connect with clients, as this is crucial for a Field Customer Success Manager.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in account management and how you overcame them. This will illustrate your capability to add value to clients and ensure their success with the company's products.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.