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For Companies At a Glance
- Tasks: Manage client relationships and ensure our accounting solutions deliver real business value.
- Company: Leading Sage Business Partner with a strong reputation for customer service.
- Benefits: Attractive salary package, flexible working, and career growth opportunities.
- Other info: Home-based role with occasional office meetings and client visits.
- Why this job: Join a dynamic team and make a tangible impact on clients' success.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 40000 - 70000 £ per year.
Field Customer Success Manager (Account Manager) - Sage Accounting Products
Overview
Solutions for Accounting are leading Sage Business Partners with a focus on providing high-impact ERP & Accounting solutions across the UK. With an impressive customer base that includes over 400 Sage 200 and Sage Intacct clients, we have established a strong reputation for delivering excellent technology solutions, backed up by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems.
We are currently seeking an enthusiastic and driven person to join our Customer Success team and play a key role in helping to realise our objectives.
Role & Responsibilities
You will become part of a dedicated team of highly skilled professionals, taking your place among sales consultants, marketing professionals and product specialists to ensure that our ERP and Financial Accounting solutions deliver real business value to our clients. Your principal objective will be to manage the relationships between Solutions for Accounting and our key Sage 200 & Intacct clients, ensuring that the company’s products and services continue to have a positive impact and help user organisations realise their ambitions. We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities for our company whilst adding further tangible value to our clients' businesses. You will also be responsible for keeping our customer database up to date by verifying and updating records resulting from interactions with clients and maintaining a pipeline of potential revenue opportunities. You will report to the Customer Experience Manager and take an active role as a member of the sales and marketing team. This will involve a collaborative approach to business development and you will be expected to attend monthly sales meetings at our office in the East Midlands.
Experience
An Account Management background is desirable. Experience working with Sage ERP products is advantageous. Ideally, you will have a proven track record in building customer relationships in a B2B environment with a focus around business, finance and process management.
Personal Qualities
- Excellent and professional verbal and written communication skills
- A capability to build productive relationships with internal and external stakeholders
- Impeccable presentation skills
- A high level of integrity
- The ability to work alone and as part of a team
- A self-motivated and dynamic nature
- A desire to exceed targets consistently
- Excellent IT skills
Package
If you’re the right person to join our team, we’ll structure a salary and benefits package that is attractive to you, providing an incentive to deliver and an opportunity to realise your career aspirations.
Additional Information
The role is predominantly home based although you’d also be welcome to work from one of our office locations in Derby, Sutton Coldfield or Cramlington if and when you choose. You will be required to attend our offices for meetings occasionally, and you will travel to clients’ sites frequently (mainly in the Midlands, but further afield when the need arises). Full UK driving licence is essential.
How to Apply
- Click the LinkedIn ‘Apply Now’ button and confirm your application
- If you are interested in exploring this opportunity with us, please also include a covering LinkedIn message or an email to jobs@solutionscloud.uk introducing yourself. We look forward to exploring your candidacy further and engaging with you in a personal interview, should things progress to that stage.
NO AGENCIES
Field Account Manager (£40-70K OTE) in Derby employer: Solutions For Accounting
Contact Detail:
Solutions For Accounting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Account Manager (£40-70K OTE) in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage products. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can add value as a Field Account Manager. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your success in building customer relationships and driving revenue – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Solutions for Accounting.
We think you need these skills to ace Field Account Manager (£40-70K OTE) in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Account Manager role. Highlight your experience with Sage ERP products and any relevant account management background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how you can add value to our team. Don’t forget to mention specific examples of how you've built relationships in a B2B environment.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it professional yet personable, and ensure there are no typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Solutions For Accounting
✨Know Your Sage Products
Make sure you brush up on your knowledge of Sage 200 and Sage Intacct products. Understanding their features and benefits will help you demonstrate how you can add value to clients and support their business needs during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve maximised client retention and identified upsell opportunities, as this aligns perfectly with the role's objectives.
✨Demonstrate Your Communication Prowess
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. You might even want to prepare a brief presentation about a relevant topic to showcase your presentation skills.
✨Be Ready for Collaborative Scenarios
As the role involves working closely with sales and marketing teams, think of instances where you've collaborated effectively in a team setting. Be prepared to discuss how you can contribute to a collaborative approach in business development.