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- Tasks: Lead and support the service desk team while providing top-notch user support.
- Company: A leading financial management firm in Manchester with a focus on collaboration.
- Benefits: Hybrid work model, career progression, and a supportive environment.
- Why this job: Make a real difference by coaching and mentoring a dynamic team.
- Qualifications: Strong technical skills and people management experience required.
- Other info: Empathetic culture that values collaboration and growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial management firm in Manchester is seeking a Senior Service Desk Analyst to lead and support the team while providing high-quality end user support. The candidate should possess strong technical skills alongside people management capabilities, as coaching and mentoring are vital aspects of the role. This hybrid position offers clear career progression and a supportive work environment where empathy and collaboration are valued.
Senior Service Desk Lead | Hybrid IT Support & Coaching in Manchester employer: Solutions financial management
Contact Detail:
Solutions financial management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Lead | Hybrid IT Support & Coaching in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the firm you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your coaching skills! During interviews, share specific examples of how you've mentored team members or improved processes. This will highlight your people management capabilities, which are key for the role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've had to resolve conflicts or support users under pressure. This will demonstrate your ability to provide high-quality end user support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Service Desk Lead | Hybrid IT Support & Coaching in Manchester
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your skills can contribute to our team and help us provide top-notch support to our users.
Emphasise Your People Management Experience: Since coaching and mentoring are key parts of this role, share examples of how you've successfully led a team in the past. We love seeing how you can inspire and develop others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Senior Service Desk Lead position. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Solutions financial management
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills relevant to the role. Be prepared to discuss specific technologies and tools you've used in previous positions, as well as how you've resolved technical issues. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Coaching Skills
Since mentoring is a key part of the job, think of examples where you've successfully coached or supported team members. Prepare to share these stories during the interview to demonstrate your leadership style and how you foster a collaborative environment.
✨Emphasise Empathy and Collaboration
This firm values empathy and teamwork, so be ready to discuss how you've worked effectively in teams. Share experiences where you've resolved conflicts or helped colleagues, highlighting your ability to create a supportive atmosphere.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and career progression opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
