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- Tasks: Lead a team while providing top-notch IT support and mentoring.
- Company: Solutions Financial Management, a people-focused tech company in Manchester.
- Benefits: Competitive salary, skill development, hybrid work, and clear career progression.
- Why this job: Make a real impact by developing others and enhancing team performance.
- Qualifications: Experience in IT support and team leadership with strong coaching skills.
- Other info: Join a collaborative environment that values empathy and accountability.
The predicted salary is between 30000 - 32000 £ per year.
Join to apply for the Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer role at Solutions Financial Management.
Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits
Location: Manchester, M16
Working Pattern: Monday – Friday | Hybrid Role
Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands-on technically? We're looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team.
The Role
As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you'll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You'll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment.
Key Skills & Technologies:
- Microsoft Windows 10 / 11
- Microsoft Office 365 troubleshooting
- Active Directory
- Awareness of Group Policy
- SCCM / Intune
- DFS folder permissions in SharePoint
- Networking triaging
Leadership, Soft Management & Communication:
We're specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving.
- Experience in team leadership, line support, or acting team lead responsibilities
- Strong coaching and mentoring skills
- Ability to provide performance support, guidance, and feedback
- A collaborative, people-first leadership style
- Excellent stakeholder communication and relationship-building skills
- Confidence in conflict resolution, prioritisation, and decision making
- Strong, logical troubleshooting and diagnostic ability
- A professional, approachable, and supportive manner
- A growth mindset, resilience, and emotional intelligence
Experience contributing to Knowledge Banks (KB's), process improvement, continuous improvement initiatives, and setting best-practice standards is highly desirable.
Why Join Us?
- Opportunity to lead, influence, and develop people
- Clear career progression and structured skill development
- Hybrid working for work-life balance
- A company that values empathy, collaboration, and accountability
- We're ready to invest in your leadership journey
Ready to Lead, Coach & Make an Impact? If you're a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.
Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer in Manchester employer: Solutions financial management
Contact Detail:
Solutions financial management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service desk roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your soft skills during interviews! Remember, they’re looking for someone who can lead and mentor. Share examples of how you've developed others or resolved conflicts in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership and technical expertise, as we want to see how you can balance both!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your coaching and mentoring experiences, and how you've contributed to team success in the past.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with Microsoft Windows, Office 365, and other relevant technologies. We love seeing candidates who can troubleshoot effectively while leading a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Solutions financial management
✨Know Your Tech Inside Out
Make sure you're well-versed in the key technologies mentioned in the job description, like Microsoft Windows 10/11 and Office 365. Brush up on troubleshooting techniques and be ready to demonstrate your technical skills during the interview.
✨Show Off Your Leadership Skills
Since this role involves team leadership, prepare examples of how you've successfully coached or mentored others. Think about specific situations where you helped a team member improve or resolved a conflict effectively.
✨Communicate Like a Pro
Practice your communication skills before the interview. Be ready to discuss how you build relationships with stakeholders and how you handle difficult conversations. Clear, confident communication is key in this people-focused role.
✨Emphasise Continuous Improvement
Highlight any experience you have with process improvement or contributing to knowledge banks. Companies love candidates who are proactive about enhancing team performance and implementing best practices.
