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- Tasks: Deliver top-notch customer service and support to end-users.
- Company: Solutions Financial Management, a dynamic hybrid workplace in Leeds.
- Benefits: Full-time role with opportunities for career growth and development.
- Why this job: Kickstart your IT career while making a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for IT support.
- Other info: Join a vibrant team and enjoy a professional yet energetic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid role based in Leeds area, Monday to Friday. Provide high‑level customer services and end‑user support. Ideal for individuals with strong IT skills.
Responsibilities:
- Deliver end‑user support and customer services.
- Assess, triage, research, and resolve incidents and requests.
- Maintain exceptional customer experience.
Qualifications:
- Excellent written and verbal communication skills.
- Proven planning, organization, and time‑management.
- Strong IT user skills with desire to develop in IT support.
- Professional yet energetic personality.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
Customer Service Desk Analyst employer: Solutions financial management
Contact Detail:
Solutions financial management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your strong IT skills and customer service experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking professional can make a great first impression. Choose an outfit that reflects the company’s vibe while still making you feel confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for the Customer Service Desk Analyst position. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t forget to showcase your personality – we want to see the professional yet energetic side of you!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Highlight your strong IT skills and any relevant experience in customer service. This shows us you’re serious about the role and understand what it entails.
Be Organised: Planning and organisation are crucial in this role, so let that shine through in your application. Keep your CV and cover letter well-structured and easy to read. A tidy application reflects your ability to manage tasks effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at Solutions financial management
✨Know Your Stuff
Make sure you brush up on your IT skills before the interview. Familiarise yourself with common customer service scenarios and how to resolve them. This will show that you're not just a great communicator but also technically savvy.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Think of specific instances where you’ve had to juggle multiple requests or incidents and how you handled them efficiently.
✨Bring Your Energy
A professional yet energetic personality is what they’re looking for. Be enthusiastic about the role and the company during the interview. A positive attitude can make a huge difference!
