At a Glance
- Tasks: Lead a busy entertainment venue, ensuring top-notch service and smooth operations.
- Company: Dynamic leisure company with a focus on team culture and guest experience.
- Benefits: Employee discounts, on-site parking, and career development opportunities.
- Other info: Join a supportive leadership team and thrive in a vibrant workplace.
- Why this job: Make a real impact in a fast-paced environment while leading a passionate team.
- Qualifications: 3+ years in senior management, preferably in hospitality or leisure.
The predicted salary is between 40000 - 50000 £ per year.
The Role
Reporting directly to the Regional Operations Director, you'll take the lead in ensuring the smooth day-to-day running of a busy entertainment and leisure venue. You'll make sure company procedures are followed, wage budgets are kept on track, and all departments deliver excellent service—safely, consistently, and to the highest standards. As a hands-on leader, you'll set the tone for the entire site. You'll be on the floor during peak times—especially busy weekends and evenings—supporting your team, maintaining standards, and ensuring every guest has a brilliant experience. You'll coach and develop your people, foster a positive workplace culture, and play a key part in making the venue a fantastic place to work and visit.
About You
- A natural motivator with strong leadership skills.
- Excellent communicator with the ability to adapt your style to suit different situations and individuals.
- Flexible and adaptable—you thrive in a 7-day-a-week operation that runs from dawn until dusk.
- Skilled at influencing and collaborating across all levels of the business.
- Highly organised with great time management skills and a proactive approach.
- Committed to promoting equality, diversity, and an inclusive work environment.
- Knowledgeable in Health & Safety, food, and consumer legislation.
- Minimum 3 years' experience in a senior management role (General Manager or Deputy General Manager).
- Background in hospitality, retail, entertainment, or leisure is highly desirable.
- Proven track record of managing high footfall, fast-paced environments with multiple departments.
Your Duties
- Lead the team to achieve departmental KPIs, including wage ratio and financial performance targets.
- Drive collaboration between departments to ensure stakeholder satisfaction and adherence to service level agreements.
- Oversee daily operations, ensuring consistent delivery of high-quality service and safety in line with Standard Operating Procedures (SOPs).
- Manage departmental budgets effectively, controlling costs while maximising profitability.
- Identify and develop new revenue opportunities to grow the business.
- Ensure compliance with all company policies, Health & Safety requirements, and relevant legislation to protect staff, guests, and the venue's reputation.
- Provide oversight and support to maintain consistency across all areas and prevent risks or accidents.
- Build a strong culture of people management through recruitment, training, performance management, and talent development.
What We Offer
- The opportunity to lead in a fast-paced, dynamic leisure environment.
- A supportive leadership team and scope to make a real impact.
- Ongoing development opportunities to grow your career.
Job Type: Full-time
Benefits:
- Employee discount
- On-site parking
- Store discount
Experience: Senior Management: 3 years (required)
Work authorisation: United Kingdom (required)
Work Location: In person
General Manager employer: Solutions Ent
Join a vibrant and dynamic entertainment and leisure venue where you can truly make a difference as a General Manager. We pride ourselves on fostering a supportive work culture that values leadership, collaboration, and employee development, offering ongoing opportunities for career growth in a fast-paced environment. With competitive benefits including employee discounts and on-site parking, we ensure our team members feel valued and empowered to deliver exceptional experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up and shine! When you get the chance to meet potential employers or hiring managers, make sure to bring your A-game. Dress the part, be confident, and showcase your leadership skills. Remember, first impressions count!
✨Tip Number 3
Tailor your approach! When you’re chatting with someone about a job, highlight your experience in managing high footfall environments and your knack for fostering a positive workplace culture. Make it clear how you can contribute to their venue’s success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make your next career move a great one!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven results in previous roles, especially in fast-paced environments like hospitality or leisure.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your achievements and skills.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Solutions Ent
✨Know the Venue Inside Out
Before your interview, make sure you research the entertainment and leisure venue thoroughly. Understand its operations, services, and any recent news or changes. This will not only show your genuine interest but also help you tailor your answers to demonstrate how you can contribute to their specific needs.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your management style and provide examples of how you've motivated teams in the past. Highlight your ability to adapt your communication style to different situations and individuals, as this is key in a dynamic environment.
✨Demonstrate Financial Acumen
Since managing budgets and financial performance is a big part of the role, come ready to discuss your experience with budget management. Share specific examples of how you've controlled costs while maximising profitability in previous roles, and be prepared to talk about KPIs you've successfully achieved.
✨Emphasise Safety and Compliance Knowledge
Given the importance of Health & Safety and compliance in this role, brush up on relevant legislation and company policies. Be ready to discuss how you've ensured safety standards in past positions and how you would approach maintaining these standards in a busy venue.
