At a Glance
- Tasks: Provide technical support for innovative healthcare technology and troubleshoot issues.
- Company: Join a growing team in a supportive tech company focused on healthcare solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Collaborative culture with ongoing training and career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience with IP-based systems and strong problem-solving abilities required.
The predicted salary is between 35000 - 42000 £ per year.
Location: Wolverhampton
Salary: £35,000 - £42,000 DOE
Working Pattern: Hybrid (Office and Home Working)
Hours: Monday – Thursday, 9:00am – 5:00pm | Friday, 9:00am – 4:30pm
About the Role
We are looking for a Technical Support Engineer to join a growing team developing and supporting innovative healthcare technology solutions. This is an exciting opportunity to work with cutting‑edge communication, safety and workflow systems that help healthcare professionals deliver exceptional patient care. You will provide technical support to customers and internal teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem‑solving, customer engagement and collaboration with engineering, compliance and product teams. Reporting to the Lead Solutions & Product Support Engineer, you will play a key role in ensuring customers receive a first‑class support experience.
Key Responsibilities
- Provide technical support to customers and colleagues via phone, email and remote support tools.
- Investigate, diagnose and resolve hardware, software and system‑related issues.
- Manage and update support cases through Monday.com, ensuring accurate records and timely resolution.
- Work closely with internal teams and external partners to resolve technical queries and product issues.
- Deliver remote and occasional on‑site technical support when required.
- Escalate complex issues appropriately and proactively manage support cases through to completion.
- Produce and maintain technical documentation, user guides and support bulletins.
- Support product testing, validation activities and continuous improvement initiatives.
- Assist with customer and internal technical training.
- Ensure products and solutions meet relevant standards and technical requirements.
About You
You will be a proactive and customer‑focused technical professional with strong troubleshooting skills and a passion for solving problems.
Essential Skills & Experience
- Experience supporting IP‑based or IoT systems, such as fire alarms, security systems, access control, building management systems or similar technologies.
- Good understanding of Windows, Linux, Android and iOS operating systems.
- Knowledge of networking fundamentals, including routers, switches and IP communications.
- Experience diagnosing and resolving hardware and software issues.
- Strong analytical and problem‑solving abilities.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with attention to detail.
- Proficient in Microsoft Office applications.
- Ability to work independently and collaboratively within a team environment.
Desirable
- Technical certifications such as Microsoft, CompTIA, Cisco or equivalent.
- Experience working within an ISO9001 quality‑managed environment.
- Experience supporting healthcare, critical communication or life‑safety systems.
What We Offer
- Competitive salary of £35,000 - £42,000 depending on experience.
- Hybrid working model.
- Early finish on Fridays.
- Annual employee bonus scheme.
- 25 days annual leave plus bank holidays, increasing with length of service up to a maximum of 30 days plus bank holidays.
- Company‑funded healthcare cash plan, with options to upgrade cover.
- Employee discounts platform offering savings and cashback at hundreds of leading retailers.
- Pension scheme with salary sacrifice options.
- Life assurance cover at twice your annual salary.
- Employee Assistance Programme (EAP) and access to trained Mental Health First Aiders.
- Free annual flu vaccination.
- Long service awards recognising 10, 20 and 25 years of service.
- Birthday vouchers and Christmas bonus payment.
- Opportunity to participate in a share incentive plan.
- Ongoing training and professional development.
- Opportunity to work with innovative technology that makes a real difference in healthcare environments.
- Supportive and collaborative team culture.
Technical Support Engineer employer: Solutions Engineering Recruitment
Join a dynamic team in Wolverhampton as a Technical Support Engineer, where you will be at the forefront of developing innovative healthcare technology solutions. Enjoy a hybrid working model, competitive salary, and a supportive culture that prioritises employee growth and well-being, including generous annual leave, a company-funded healthcare plan, and ongoing professional development opportunities. This role not only offers a chance to work with cutting-edge technology but also allows you to make a meaningful impact on patient care.
Contact Details:
Solutions Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of IP-based systems and operating systems like Windows and Linux. The more you know, the better you'll impress during those technical interviews.
✨Tip Number 2
Practice makes perfect! Try role-playing common support scenarios with a friend or family member. This will help you articulate your troubleshooting process and show off your problem-solving skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IP-based or IoT systems, as well as your troubleshooting skills. We want to see how your background aligns with the role of a Technical Support Engineer.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for problem-solving and customer support. Tell us why you're excited about working with innovative healthcare technology and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear and concise writing will help us see your potential in providing first-class support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP-based and IoT systems, especially those related to fire alarms and security. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your understanding of operating systems like Windows, Linux, Android, and iOS.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical abilities and how you approach complex problems.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer engagement, practice articulating your thoughts clearly. Think about how you would explain technical concepts to someone without a tech background. Good communication can set you apart from other candidates.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture, especially their focus on healthcare technology. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of delivering exceptional patient care.
