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- Tasks: Manage client accounts and ensure top-notch service in the events industry.
- Company: Dynamic event crewing company with a focus on client relationships.
- Benefits: Competitive salary, annual bonus, hybrid working, and generous holiday allowance.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a vibrant team and make a real impact in the events sector.
- Qualifications: Experience in the events industry and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
This is a client-focused, relationship-driven position within an event crewing company, responsible for managing client accounts ensuring a high quality of service and customer retention.
Duties:
- Managing existing client accounts
- Handling inbound enquiries (email & phone)
- Attending site visits and client meetings
- Preparing quotes and proposals
- Taking detailed client briefs and passing to crewing teams
- Following up to gather feedback on projects ensuring smooth delivery
- Managing issues (e.g. staffing challenges, last-minute changes)
- Keeping internal systems updated
Skills / Experience:
- MUST have experience working within the events industry.
- A background in customer service, administration, account management or event crewing would be beneficial.
- Confident communicator (phone, email, face-to-face)
- Organised with good administration skills
- Located within a commutable distance of East London or Liverpool
- Full UK driving licence (Preferred)
Package:
- Basic salary: £30,000 – £35,000
- Annual Bonus
- 20 days holiday + bank holidays (rises up to 25 days with service)
- Pension
- Hybrid working
Senior Client Manager employer: Solutions Engineering Recruitment
Contact Detail:
Solutions Engineering Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry and let them know you're on the hunt for a Senior Client Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and events. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing client accounts and delivering exceptional service. Use specific examples to illustrate your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Client Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in the events industry. We want to see how your background in customer service, administration, or account management can shine through in your application.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when applicants tailor their documents to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to read. Remember, we’re looking for organised individuals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Know Your Events Inside Out
Make sure you brush up on your knowledge of the events industry. Familiarise yourself with recent trends, challenges, and key players. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client accounts. Highlight how you handled challenges, maintained relationships, and ensured customer satisfaction. This will demonstrate your capability to excel in a client-focused role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client management and event crewing. Think about how you would handle staffing issues or last-minute changes. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the Senior Client Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.