At a Glance
- Tasks: Provide advanced IT support and troubleshoot technical issues for diverse clients.
- Company: Growing Managed Service Provider with a focus on innovation and teamwork.
- Benefits: Up to £45,000 salary, hybrid working, 22 days leave, and ongoing training.
- Other info: Enjoy funded social events and opportunities for career progression.
- Why this job: Take your IT career to the next level while making a real impact.
- Qualifications: Experience in 2nd Line support and strong technical troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
- Senior 2nd Line Engineer
- Hybrid Working
- We’re working with a growing Managed Service Provider that is looking for an experienced
Senior 2nd Line Engineer to join their technical team.
This is a great opportunity for an experienced 2nd Line Engineer looking to take the next step in their career, working across a varied client base and supporting a wide range of infrastructure, cloud and Microsoft technologies.
The Role
As a Senior 2nd Line Engineer, you will provide advanced technical support to clients, taking ownership of escalated issues and working closely with senior engineers on more complex infrastructure and project work.
You’ll be responsible for troubleshooting technical issues, maintaining client environments and contributing to infrastructure upgrades, migrations and other IT projects.
Key Responsibilities
- Provide advanced 2nd Line technical support to clients remotely and occasionally on-site.
- Act as an escalation point for more junior members of the Service Desk.
- Troubleshoot and resolve issues across Windows Server, Microsoft 365 and networking environments.
- Support and manage Active Directory, DNS, DHCP and Group Policy.
- Assist with Hyper-V virtualisation environments.
- Support backup and disaster recovery solutions, including Veeam.
- Assist with Microsoft Intune, Microsoft Teams and other cloud-based technologies.
- Troubleshoot wired and wireless networking issues, including VLANs, VPNs and routing.
- Support infrastructure upgrades, system migrations and server projects.
- Produce and maintain accurate technical documentation.
- Maintain excellent customer service and communicate effectively with clients.
- Technical Skills
The successful candidate will ideally have experience with
- Windows Server
- Active Directory, DNS, DHCP & Group Policy
- Microsoft 365
- Microsoft Intune
- Hyper-V
- Veeam Backup & Replication
- TCP/IP, VLANs, VPNs & routing
- Microsoft Defender / endpoint security solutions
- Microsoft Teams
- Cloud storage technologies
- MDT / OS deployment
Previous MSP experience would be highly advantageous.
What’s on Offer?
- Salary up to £45,000 , depending on experience
- Hybrid working
- Monday–Friday, standard business hours
- 22 days’ annual leave + Bank Holidays, increasing with tenure
- Ongoing training and professional development
- Funded social events
- Quarterly and annual staff awards
- Employee referral bonuses
- Opportunities to develop your technical skills and progress your career
- #J-18808-Ljbffr
Senior 2nd Line IT Support Engineer employer: Solutions Engineering Recruitment
At Solutions Engineering Recruitment, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values collaboration and innovation. Our IT Field Technicians enjoy competitive salaries, comprehensive benefits including a company car or generous car allowance, and ample opportunities for professional growth within the thriving tech landscape of the West Country. Join us to be part of a supportive team that prioritises employee development and customer satisfaction.
Contact Details:
Solutions Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior 2nd Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solutions Engineering Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solutions Engineering Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solutions Engineering Recruitment!
✨Direct Apply to Solutions Engineering Recruitment
Let's not forget to apply directly through the Solutions Engineering Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 2nd Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solutions Engineering Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solutions Engineering Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
