At a Glance
- Tasks: Manage customer accounts, ensuring top-notch service and support.
- Company: Solutions Engineering Recruitment, a leader in telecommunications.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a dynamic team in Manchester with exciting opportunities for advancement.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for customer service.
Solutions Engineering Recruitment is seeking a Customer Service / Account Manager for our Manchester office in the telecommunications sector. You will be the main point of contact for a portfolio of business customers, handling onboarding, renewals, and ongoing account management to ensure excellent service.
This office-based role requires:
- Coordinating with Sales, Technical Support and Billing teams
- Identifying upsell opportunities
- Maintaining accurate CRM records to drive customer satisfaction
Telecoms Account Manager & Customer Success in Manchester employer: Solutions Engineering Recruitment
At Solutions Engineering Recruitment, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values collaboration and innovation. Our IT Field Technicians enjoy competitive salaries, comprehensive benefits including a company car or generous car allowance, and ample opportunities for professional growth within the thriving tech landscape of the West Country. Join us to be part of a supportive team that prioritises employee development and customer satisfaction.
Contact Details:
Solutions Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Account Manager & Customer Success in Manchester
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Solutions Engineering Recruitment and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Solutions Engineering Recruitment.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Solutions Engineering Recruitment.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Solutions Engineering Recruitment.
How to prepare for a job interview at Solutions Engineering Recruitment
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
