At a Glance
- Tasks: Resolve complex IT issues and manage exciting infrastructure projects.
- Company: Fast-paced Managed Service Provider based in London.
- Benefits: Up to £55,000 salary, flexible hybrid working, and 22+ days annual leave.
- Other info: Great career growth opportunities and ongoing professional development.
- Why this job: Join a dynamic team and make a real impact in IT solutions.
- Qualifications: Strong experience in IT support and project management.
The predicted salary is between 38250 - 46750 £ per year.
- 3rd Line IT Support Engineer
- Location
- : London
- Salary
We're working with a fast-paced Managed Service Provider supporting a wide range of businesses from its London base.
Due to continued growth, they are looking for an experienced 3rd Line IT Support Engineer to join their technical team.
This is a senior technical position focused on resolving complex infrastructure issues, supporting client environments and delivering high-quality IT solutions.
The Role
As a 3rd Line IT Support Engineer, you'll act as a senior escalation point for the engineering team, taking ownership of complex technical issues across infrastructure, servers, networking, cloud and security.
You'll also have the opportunity to get involved in infrastructure projects, client-facing technical work and mentoring more junior engineers.
Key Responsibilities
- Provide 3rd line support and expert troubleshooting across server environments, virtualisation, networking, cloud and security.
- Act as a senior escalation point for complex technical issues.
- Manage and deliver infrastructure projects, including server migrations, virtualisation deployments, Azure solutions and network upgrades.
- Work directly with clients to understand technical requirements and provide appropriate solutions.
- Support and mentor junior engineers, sharing technical knowledge and best practice.
- Design and implement security solutions, including firewalls, endpoint protection and cloud security.
- Maintain accurate technical documentation covering system configurations, solutions and troubleshooting.
- Provide clients with technical recommendations and performance reports.
- Technical Experience
The ideal candidate will have strong hands-on experience across
- Windows Server, Active Directory, DNS, DHCP, GPOs and WDS.
- Hyper-V and VMware virtualisation.
- Microsoft Azure, including Azure AD, Virtual Machines and Storage.
- Backup and disaster recovery solutions such as Veeam, Cove and Acronis.
- Networking, including VLANs, subnetting, TCP/IP, LAGs and VPNs.
- Firewalls including Fortinet, Juniper, Watch Guard and/or Palo Alto.
- Storage solutions such as Dell Power Vault and Synology.
- Endpoint protection platforms including Microsoft Defender and Sophos.
- Delivering infrastructure projects, including server migrations, cloud deployments and network upgrades.
Package & Benefits
- Salary up to £55,000
- 40-hour working week, Monday-Friday, between 9am-6pm UK time.
- Flexible hybrid working, including work-from-home Fridays and additional remote working days.
- 22 days' annual leave plus Bank Holidays, increasing up to 25 days with tenure.
- Quarterly and annual staff awards.
- Funded social events.
- Employee referral bonuses.
- Ongoing professional development and training opportunities.
- The Ideal Candidate
You'll be an experienced 3rd Line IT Support Engineer or Senior Infrastructure Engineer with strong technical knowledge and the ability to take ownership of complex issues.
You'll be comfortable working directly with clients, managing infrastructure projects and acting as a technical escalation point within an MSP environment.
If you're looking for a senior technical role where you can work across a broad range of technologies while continuing to develop your career, this could be an excellent opportunity.
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3rd Line IT Support Engineer in London employer: Solutions Engineering Recruitment
As a BMS Bureau Manager in London, you will join a dynamic and innovative company that prioritises employee growth and development through comprehensive training programmes and a supportive work culture. With an attractive salary package, generous holiday allowance, and unique employee discounts, this role offers not just a job but a meaningful career where you can make a significant impact on sustainability and energy efficiency. The collaborative environment encourages accountability and continuous improvement, making it an excellent place for proactive leaders to thrive.
Contact Details:
Solutions Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solutions Engineering Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solutions Engineering Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solutions Engineering Recruitment!
✨Direct Apply to Solutions Engineering Recruitment
Let's not forget to apply directly through the Solutions Engineering Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solutions Engineering Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solutions Engineering Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
