At a Glance
- Tasks: Coordinate field service engineers and provide technical support to customers.
- Company: Leading OEM manufacturer of automated packaging machinery with a focus on innovation.
- Benefits: Competitive salary, annual bonus, private medical insurance, and 25 days holiday.
- Other info: Hybrid/remote working available after onboarding, with excellent career growth opportunities.
- Why this job: Join a growing team and make a real impact in customer satisfaction and technical support.
- Qualifications: Experience with capital equipment and strong electrical/mechanical engineering knowledge required.
The predicted salary is between 50000 - 60000 € per year.
Our client is a leading OEM manufacturer of automated packaging machinery, supplying thermoforming and filling systems to blue-chip food manufacturers across the UK and international markets. Their high-value capital equipment is used in large-scale food production environments and is recognised for reliability, innovation, and technical performance. Due to continued growth, they are now looking to recruit a Customer Service Manager to support their expanding customer base and installed machine portfolio.
This role will support two senior Service Managers in coordinating field service engineers, providing technical guidance to customers, and ensuring excellent aftersales support across the UK and overseas. The position will involve a combination of office‑based coordination, customer technical support, and occasional site visits, particularly during major machine installations or when resolving complex issues. You will play a key role in maintaining customer satisfaction, managing service level agreements, and ensuring technical issues are resolved efficiently.
Key Responsibilities- Support Service Managers with the coordination and scheduling of field service engineers.
- Provide technical guidance and troubleshooting support to customers, mainly relating to electrical and mechanical engineering issues.
- Manage aspects of Service Level Agreements (SLAs) and ensure customer expectations are met.
- Act as a key point of contact for customers, handling technical queries, escalations, and service requests.
- Conduct site visits during major machinery installations or when additional support is required.
- Provide guidance and solutions over the phone to customers operating complex packaging machinery.
- Work closely with internal engineering teams to resolve technical issues quickly and efficiently.
- Maintain accurate service documentation and ensure clear communication across teams.
- Manage difficult situations professionally and help resolve urgent issues for key customers.
- Experience working with capital equipment machinery valued at £300k+.
- Background in automated machinery, packaging machinery, or similar industrial equipment.
- Strong electrical and mechanical engineering knowledge.
- Previous experience in a service leadership role or senior service engineer position.
- Experience supporting blue-chip or large manufacturing customers.
- Excellent problem‑solving ability and attention to detail.
- Ability to remain calm under pressure and manage challenging customer situations professionally.
- Strong organisational skills and the ability to work independently.
- Ideally located within commuting distance of Swindon initially (hybrid/remote working available after onboarding).
- £50,000 – £60,000 salary
- Annual bonus up to £10,000
- 3% matched pension
- Private medical insurance
- Life assurance
- Company vehicle
- Laptop and mobile phone
- 25 days holiday
- Overtime paid for some site visits
Service Manager in England employer: Solutions Engineering Recruitment
Join a leading OEM manufacturer of automated packaging machinery, where your role as a Service Manager will be pivotal in supporting our expanding customer base. With a strong focus on employee growth and a collaborative work culture, we offer competitive salaries, annual bonuses, and comprehensive benefits including private medical insurance and a matched pension scheme. Located near Swindon, you will enjoy a hybrid working model that promotes work-life balance while being part of a dynamic team dedicated to innovation and customer satisfaction.
Contact Detail:
Solutions Engineering Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their automated packaging machinery inside out, so you can impress them with your knowledge. We want you to show that you’re not just another candidate, but someone who genuinely cares about their business.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves handling technical queries and managing service level agreements, we suggest you brush up on your troubleshooting techniques. Be ready to demonstrate how you would tackle real-life scenarios during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Manager position!
We think you need these skills to ace Service Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience with capital equipment and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your experience can benefit our team. Keep it engaging and professional, and don’t forget to mention your problem-solving skills!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. We love to see quantifiable results, so if you’ve improved customer satisfaction or streamlined processes, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge. Be ready to discuss specific examples of how you've tackled technical issues in the past, especially with capital equipment machinery. This will show that you understand the complexities of the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share experiences where you've successfully managed challenging customer situations. Highlight your problem-solving abilities and how you maintained customer satisfaction under pressure.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements is crucial for this position. Be prepared to discuss how you've managed SLAs in previous roles and how you ensure customer expectations are met. This will demonstrate your ability to handle the responsibilities of the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer service and their machinery. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
