Embedded Technical Account Manager

Embedded Technical Account Manager

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support and implement security solutions like CCTV and access control.
  • Company: Join a leading Enterprise Security Integrator focused on client success.
  • Benefits: Enjoy opportunities for growth, training, and collaboration with a dynamic team.
  • Why this job: Make a real impact by enhancing client security and satisfaction.
  • Qualifications: Experience in technical support and security solutions is a must.
  • Other info: Ideal for proactive individuals who thrive in a collaborative environment.

The predicted salary is between 36000 - 60000 £ per year.

## Overview
We are seeking a skilled and proactive Embedded Technical Account Manager to join our team. As an Enterprise Security Integrator, you will be responsible for providing support, implementation, and troubleshooting for various security solutions including CCTV, access control, and intruder detection systems. This role will involve proactive account management, training, onboarding, and strategy development to ensure the success of our client.

## Responsibilities
– Provide technical support and implementation for security solutions such as CCTV, access control, and intruder detection systems
– Troubleshoot and resolve technical issues for clients
– Conduct training and onboarding for customers on security products
– Develop and implement proactive account management strategies
– Generate reports and provide insights to improve client experience
– Collaborate with the sales team to identify and pursue growth opportunities
– Ensure seamless integration and operation of security solutions for clients
– Proactively identify and address customer needs and concerns
– Contribute to the development and improvement of security products and services

## Qualifications
– Proven experience in technical support and implementation of security solutions
– Strong troubleshooting and tech support skills
– Ability to develop and execute proactive account management strategies
– Excellent organizational and planning skills
– Strong communication and interpersonal abilities
– Knowledge of enterprise security systems and solutions
– Experience in developing and delivering client training and onboarding programs

## Day-to-day
– Collaborating with clients to understand their security needs and provide solutions
– Troubleshooting technical issues and providing proactive support
– Developing and implementing account management strategies
– Collaborating with the sales team to identify growth opportunities
– Training and onboarding clients on security products
– Generating reports and insights to improve client experience

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Embedded Technical Account Manager employer: Solutions Engineering Recruitment

At our company, we pride ourselves on being an excellent employer that values innovation and collaboration. As an Embedded Technical Account Manager, you will benefit from a supportive work culture that encourages professional growth through continuous training and development opportunities. Located in a vibrant area, we offer competitive benefits and a dynamic environment where your contributions directly impact client success and satisfaction.
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Contact Detail:

Solutions Engineering Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Embedded Technical Account Manager

✨Tip Number 1

Familiarize yourself with the latest trends and technologies in enterprise security systems. This knowledge will not only help you during interviews but also demonstrate your proactive approach to staying updated in the field.

✨Tip Number 2

Network with professionals in the security industry through platforms like LinkedIn. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed client accounts or resolved technical issues in the past. Real-life scenarios can showcase your problem-solving skills and experience effectively.

✨Tip Number 4

Research StudySmarter's current security solutions and think about how you can contribute to their improvement. Showing that you understand our products and have ideas for enhancement can set you apart from other candidates.

We think you need these skills to ace Embedded Technical Account Manager

Technical Support
Implementation Skills
Troubleshooting Skills
Knowledge of CCTV Systems
Access Control Systems Expertise
Intruder Detection Systems Knowledge
Proactive Account Management
Client Training and Onboarding
Organizational Skills
Communication Skills
Interpersonal Abilities
Report Generation
Collaboration with Sales Teams
Customer Needs Assessment
Security Solutions Development

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Embedded Technical Account Manager position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.

Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with security solutions, technical support, and account management. Use specific examples that demonstrate your skills in troubleshooting and client training.

Showcase Communication Skills: Since strong communication and interpersonal abilities are crucial for this role, make sure to highlight any relevant experiences where you successfully communicated complex technical information to clients or team members.

Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how your background aligns with their goals. Mention any specific strategies you've developed in previous roles that could benefit their clients.

How to prepare for a job interview at Solutions Engineering Recruitment

✨Showcase Your Technical Expertise

Be prepared to discuss your experience with security solutions like CCTV, access control, and intruder detection systems. Highlight specific projects where you provided technical support or implementation, as this will demonstrate your hands-on knowledge.

✨Demonstrate Proactive Account Management Skills

Share examples of how you've developed and executed account management strategies in the past. Discuss how you identified customer needs and addressed concerns proactively, which is crucial for this role.

✨Prepare for Troubleshooting Scenarios

Expect to be asked about troubleshooting technical issues. Prepare a few scenarios where you successfully resolved problems for clients, detailing your thought process and the steps you took to find a solution.

✨Emphasize Communication and Training Abilities

Since training and onboarding clients is a key responsibility, be ready to talk about your experience in developing and delivering training programs. Highlight your communication skills and how they helped you engage clients effectively.

Embedded Technical Account Manager
Solutions Engineering Recruitment
S
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