At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot diverse technical issues.
- Company: Established Managed Service Provider with a supportive team culture.
- Benefits: Salary up to £38,000, hybrid working, and ongoing training.
- Other info: Clear progression opportunities and exposure to various technologies.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 2nd line support and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
An established and growing Managed Service Provider is looking to hire two experienced 2nd Line IT Support Engineers to join its technical support team in Crawley. This is an excellent opportunity for IT professionals who enjoy troubleshooting a wide range of technical issues, working with diverse technologies, and developing their technical skillset within a supportive MSP environment. Following a successful onboarding period (typically within the first two months), you'll have the opportunity to work on a hybrid basis, combining office and remote working.
As a 2nd Line IT Support Engineer, you will be responsible for providing remote and onsite technical support to a varied client base, acting as a key escalation point for 1st Line engineers and ensuring issues are resolved efficiently and professionally. You will work across a broad range of technologies, supporting both infrastructure and end-user environments while delivering a high level of customer service.
Key Responsibilities
- Provide 2nd line technical support across multiple client environments
- Investigate, troubleshoot and resolve hardware, software and networking issues
- Act as an escalation point for 1st Line Support Engineers
- Manage and update support tickets through to resolution
- Support Microsoft 365 environments including Exchange Online, SharePoint and Teams
- Administer and support Windows Server and Active Directory environments
- Assist with infrastructure projects, upgrades and migrations
- Configure and troubleshoot networking equipment including switches, routers and wireless solutions
- Maintain accurate technical documentation
- Deliver excellent customer service and communication throughout the support process
Skills & Experience Required
- Previous experience in a 2nd Line IT Support role, ideally within an MSP environment
- Strong troubleshooting and problem-solving skills
- Experience supporting Microsoft 365 technologies
- Knowledge of Windows Server, Active Directory and Group Policy
- Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs
- Experience with Azure and cloud technologies would be advantageous
- Excellent communication and customer-facing skills
- Ability to prioritise and manage multiple support requests effectively
What's on Offer?
- Salary up to £35,000 depending on experience
- Hybrid working after successful onboarding (typically within the first two months)
- Exposure to a wide range of technologies and projects
- Ongoing training and professional development opportunities
- Supportive and collaborative team environment
- Clear progression opportunities within a growing MSP
2nd Line IT Support Engineer in Crawley employer: Solutions Engineering Recruitment
At Solutions Engineering Recruitment, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values collaboration and innovation. Our IT Field Technicians enjoy competitive salaries, comprehensive benefits including a company car or generous car allowance, and ample opportunities for professional growth within the thriving tech landscape of the West Country. Join us to be part of a supportive team that prioritises employee development and customer satisfaction.
Contact Details:
Solutions Engineering Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Crawley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solutions Engineering Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solutions Engineering Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solutions Engineering Recruitment!
✨Direct Apply to Solutions Engineering Recruitment
Let's not forget to apply directly through the Solutions Engineering Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Crawley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solutions Engineering Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solutions Engineering Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
