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- Tasks: Manage client relationships and coordinate event crew services for major productions.
- Company: Leading provider of event crew services with a dynamic team.
- Benefits: Competitive salary, 20 days annual leave, and company pension.
- Why this job: Join a fast-paced environment and make an impact in the events industry.
- Qualifications: 2 years in account management or client service, strong communication skills.
- Other info: Opportunities for travel and professional growth in a supportive team.
The predicted salary is between 25000 - 28000 £ per year.
We’re working with a leading provider of event crew services, supporting major events, productions, and venue operations across the UK and internationally. As the business continues to grow, we are seeking a highly organised, relationship-focused Account Manager with a strong Office Administration background and experience in warm sales or office-based client management. This role is central to ensuring that clients receive the right crew, at the right time, with the highest level of service.
You’ll manage established client relationships, coordinate requirements, and act as the link between clients, operations, and scheduling teams.
Key Responsibilities- Manage and develop long-term relationships with existing clients within the events, production, and venue sectors.
- Understand client requirements for crew and staffing, ensuring accurate briefs are communicated internally.
- Proactively identify opportunities for repeat bookings, upsells, and improved service delivery.
- Handle high volumes of daily email and telephone enquiries, often at pace, ensuring accurate and timely responses.
- Oversee contract accuracy and ensure client documentation meets operational needs.
- Conduct regular client site visits to gain insight into on-site requirements and crew performance.
- Arrange and attend client meetings to support service continuity and uncover new business opportunities.
- Ensure exceptional customer service across all interactions, following procedures for resolving issues or complaints.
- Support event accreditation processes, ensuring all crew compliance requirements are in place.
- Prepare clear, accurate quotes and schedules using the company CRM system and Excel.
- Communicate project information effectively to internal teams, ensuring crew are fully briefed and prepared.
- Keep client records and job details fully updated to maintain accurate operational visibility.
- Gather post-event feedback and provide insights to senior management.
- Attend relevant trade shows, industry networking events, and internal training sessions.
- Collaborate closely with the Head of Operations UK to ensure smooth communication between Account Management and Scheduling teams, balancing client needs with crew availability.
- Excellent communication and relationship-building skills.
- Highly organised, with strong multi-tasking ability in a fast-moving, time-sensitive environment.
- Comfortable with UK-wide and occasional international travel for meetings and site visits.
- Flexible and adaptable, with the ability to adjust to changing event requirements.
- Strong MS Office skills, especially Word, Excel, and Outlook.
- A supportive team player with a proactive, solutions-focused mindset.
- Able to spot inefficiencies or process gaps and resolve them promptly.
- Calm and professional under pressure, especially during peak event periods.
- Minimum 2 years’ experience in account management, office account handling, staffing coordination, or a related administrative/client service role.
- Experience within event staffing, crew services, events, or operations is advantageous—though not essential.
- Ideal for candidates with an Office Admin background who enjoy warm sales, client relationship management, and coordinating delivery in a busy, service-led environment.
- Salary: £25000 - £28000
- 20 Days Annual Leave + Bank Holidays
- Additional Day of Annual Leave Per Year with The Company
- Company Pension
If interested please submit your CV, call me on 01254781300, or email me at harrison@serlimited.com
Account Manager employer: Solutions Engineering Recruitment
Contact Detail:
Solutions Engineering Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research their events, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Attend industry events or trade shows where you might bump into people from the company. A friendly chat can go a long way in making a memorable impression.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your organisational skills and relationship-building abilities, as these are key for an Account Manager.
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop them a quick email thanking them for their time and reiterating your interest. It shows you're keen and keeps you on their radar.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing client relationships and handling operations.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, make sure to mention any tools or methods you use to stay organised. We love seeing how you manage multiple tasks and keep everything running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Solutions Engineering Recruitment
✨Know Your Clients
Before the interview, research the company’s existing clients and their events. Understanding their needs and how the company supports them will show your commitment and help you discuss how you can enhance those relationships.
✨Showcase Your Organisational Skills
As an Account Manager, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Use specific instances to demonstrate your ability to juggle client needs and operational demands.
✨Prepare for Scenario Questions
Expect questions about handling client complaints or managing tight deadlines. Think through potential scenarios you might face in this role and prepare your responses. This will highlight your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their approach to client relationship management or how they measure success in the Account Manager position. This demonstrates your proactive mindset and eagerness to contribute.
