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- Tasks: Lead product support, drive improvements, and ensure top-notch customer experiences.
- Company: Join a leading company in additive manufacturing, innovating the future of production.
- Benefits: Enjoy opportunities for growth, collaboration, and a dynamic work environment.
- Why this job: Be part of a team that values innovation and customer satisfaction while developing your leadership skills.
- Qualifications: 4-Year Degree in Engineering, 5+ years in manufacturing, and team leadership experience required.
- Other info: Expect some travel (25%) and a chance to work with cutting-edge technology.
The predicted salary is between 48000 - 72000 £ per year.
Our client, a leading additive manufacturing company, is seeking a Manager, Product support . In this role, you will support the assigned product lines, working with the Business Unit, engineering team, and other departments to introduce new products (NPI), drive continuous improvement, and lead the tier 3 escalation. You will also be accountable for delivering an exceptional customer experience and quality for their supported product lines to bring solutions to customer issues. A couple of other job duties will include: Responsible for the lifecycle of supported equipment through alignment with the business unit, including pre and post-production through end-of-service phases. Work with product management, engineering, operations and other departments for new product development introduction and execute/manage Beta plans. Collect the feedback from global, and regional teams and provide insight to business units, product line managers, CFT and strive to improve internal process Establish monthly installation failures for all new installation in a quality forum and lead the activities to address those failures with quality, production, and engineering Investigate and consolidate information for reporting on customer visits, training sessions, field problems, and equipment problems Provide Leadership of teams to include coaching, engagement, and development MINIMUM QUALIFICATIONS 4-Year Degree in Engineering or similar technical field 5+ years of experience in manufacturing, operations, or technical service role 3+ years of experience in a customer or technical service type role 1 or more years leading a team of engineers. PREFERRED QUALIFICATIONS: Proficient experience in technical writing and documentation of technical trades Proficient experience with presentation skills to be able to deliver technical training and/or presentations Experience with Oracle, Salesforce, and/or Agile TRAVEL REQUIREMENT: 25%
Technical Product Support Manager employer: Solutions Driven
Contact Detail:
Solutions Driven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Support Manager
✨Tip Number 1
Familiarize yourself with additive manufacturing technologies and trends. Understanding the industry will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the additive manufacturing sector. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare to discuss your experience in leading teams and managing customer issues. Be ready to share specific examples of how you've improved processes or resolved complex problems in previous roles.
✨Tip Number 4
Research the company's product lines and recent developments. Being knowledgeable about their offerings will allow you to ask insightful questions during the interview and show your genuine interest.
We think you need these skills to ace Technical Product Support Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and qualifications outlined in the job description. Highlight your relevant experience in manufacturing, operations, or technical service roles that align with the requirements.
Showcase Technical Skills: Emphasize your proficiency in technical writing and documentation. Provide examples of how you've successfully communicated complex technical information in previous roles, especially if you have experience with tools like Oracle or Salesforce.
Demonstrate Leadership Experience: Since the role requires leading a team of engineers, make sure to detail your leadership experience. Share specific instances where you coached, engaged, or developed team members, and the positive outcomes that resulted.
Tailor Your Application: Customize your CV and cover letter to reflect the specific skills and experiences that match the job description. Use keywords from the job posting to ensure your application stands out to hiring managers.
How to prepare for a job interview at Solutions Driven
✨Showcase Your Technical Expertise
Make sure to highlight your technical background and experience in manufacturing or operations. Be prepared to discuss specific projects where you successfully supported product lines or led teams, as this will demonstrate your capability for the role.
✨Emphasize Customer Experience
Since delivering an exceptional customer experience is crucial, share examples of how you've resolved customer issues in the past. Discuss your approach to understanding customer needs and how you’ve implemented solutions that improved their experience.
✨Prepare for Team Leadership Questions
As the role involves leading a team, be ready to talk about your leadership style. Share experiences where you coached or developed team members, and how you fostered engagement within your team to achieve goals.
✨Familiarize Yourself with Relevant Tools
If you have experience with tools like Oracle, Salesforce, or Agile, make sure to mention it during the interview. If not, do some research on these platforms and be prepared to discuss how you would leverage them in the role.
