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For Companies At a Glance
- Tasks: Lead global HR Service Center operations and enhance employee experience.
- Company: Innovative provider of laser systems for diverse global markets.
- Benefits: Enjoy flexible working hours and opportunities for career development.
- Why this job: Join a dynamic team driving innovation in HR service delivery with a focus on employee-first culture.
- Qualifications: Bachelor's degree in HR or related field; significant HR operations experience required.
- Other info: Manage multicultural teams across different time zones and ensure compliance with global standards.
The predicted salary is between 54000 - 84000 £ per year.
Job Description
A leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive, and medicine.
We are seeking an experienced and strategic HR leader to serve as the Sr. Manager, HR Service Center Operations. This role will oversee the global HR Service Center functions, including direct management across multiple regions such as Glasgow, UK, and Ipoh/Penang, Malaysia.
The Sr. Manager will be responsible for the end-to-end delivery of employee and candidate services, ensuring operational excellence, standardization of processes, and alignment with overall HR and business strategies.
This role will provide leadership, vision, and governance to regional service center operations across HR Operations & Compliance, Talent Acquisition Coordination, Talent Management, HRIS, Reporting, and Back-office support. The ideal candidate is an experienced leader in global shared services, capable of building scalable teams, enhancing employee experience, and driving innovation in HR service delivery.
Primary Duties & Responsibilities
Strategic Leadership & Oversight
- Provide strategic direction and leadership for HR Shared Services Center operations.
- Design, implement, and monitor global HR support service delivery models to align with the HR Shared Service Delivery governance model, business needs and improve employee experience.
- Ensure cross-functional collaboration with HR Business Partners, Centers of Excellence (COEs), and regional HR leaders.
Operational Excellence & Process Improvement
- Develop and maintain consistent measurable service standards, KPIs, and SLAs across global service center location/s.
- Optimize workflows for efficiency and drive continuous improvement and automation of HR operations using technology and process innovation.
- Lead initiatives to reduce manual work, streamline workflows, and enhance system integration across HRIS, ADP, Time keeping systems and ATS platforms.
People & Performance Management
- Directly manage a team/s of HR Service Center and provide coaching, mentorship, and career development opportunities.
- Establish clear goals and monitor performance to ensure service excellence and compliance with global standards.
- Promote a high-performance, employee-first culture grounded in trust, collaboration, and accountability.
Governance, Compliance & Risk Management
- Ensure adherence to global labor laws, data privacy, and payroll support regulations in all regions.
- Implement governance frameworks for documentation, knowledge management, and quality control.
- Serve as the final escalation point for operational and service delivery issues.
- Collaborate with the HR COE Leadership to create change management strategies to support Business Adoption
Cross-Functional Collaboration
- Work closely with Talent Acquisition, HRIS, Payroll, and IT teams to deliver integrated solutions and smooth employee and candidate experiences.
- Partner with Finance and Legal for audit, compliance, and regulatory matters.
- Engage with senior stakeholders and executive leadership to report on performance, challenges, and opportunities.
- Collaborate with HR COE Leadership in designing communication plans, including training and knowledge sharing workshops.
Global Support & Time Zone Coordination
- Ensure 24/7 regional support coverage through team planning and flexible availability.
- Foster seamless handoffs and communications between regions operating in different time zones.
- Participate in key meetings and decision making for any project milestones.
Education & Experience
- Bachelor’s degree in human resources, Business Administration, or a related field.
- Significant experience in HR operations or shared services in a multinational environment, at a senior management or director level.
- Extensive experience leading global HR service delivery, payroll operations, and talent acquisition support functions.
- Proven ability to lead through change, drive operational efficiencies, and scale services in high-growth environments.
- Strong understanding of HRIS systems (e.g., Oracle), ADP, ATS, and ticketing tools
- Experience managing remote, multicultural teams across multiple geographies.
- Hands-on experience with HR service desk/ticketing system implementation and management.
Skills
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Exceptional communication, presentation, and stakeholder management skills.
- Demonstrated success in leading global process improvement and transformation initiatives.
- Experience in change management, compliance, and audit readiness.
- Flexible and available to support operations across multiple time zones.
Sr. Manager, HR Shared Services employer: Solutions Driven
Contact Detail:
Solutions Driven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Manager, HR Shared Services
✨Tip Number 1
Familiarise yourself with the latest trends in HR shared services and global HR operations. Understanding the current landscape will help you speak confidently about how you can contribute to our strategic goals during interviews.
✨Tip Number 2
Network with professionals in the HR field, especially those who have experience in managing global teams. Engaging with others can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence and process improvements in previous roles. Highlighting your achievements will demonstrate your capability to enhance our HR service delivery.
✨Tip Number 4
Showcase your understanding of compliance and governance in HR operations. Being well-versed in these areas will reassure us that you can manage risks effectively and maintain high standards across our global service centres.
We think you need these skills to ace Sr. Manager, HR Shared Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR operations and shared services. Focus on your leadership roles, particularly in multinational environments, and showcase any achievements related to process improvement and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic vision for HR service delivery. Discuss how your experience aligns with the company's goals and how you can enhance employee experience through innovative solutions.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as analytical abilities, communication skills, and experience with HRIS systems. Use specific examples to demonstrate your success in leading global teams and driving change.
Showcase Cultural Competence: Given the global nature of the role, mention any experience you have working with multicultural teams or across different time zones. This will show your ability to manage diverse teams effectively and ensure seamless operations.
How to prepare for a job interview at Solutions Driven
✨Showcase Your Strategic Vision
As a Sr. Manager, HR Shared Services, it's crucial to demonstrate your strategic thinking. Prepare examples of how you've previously designed and implemented HR service delivery models that align with business needs and enhance employee experience.
✨Highlight Operational Excellence
Be ready to discuss your experience in developing measurable service standards and KPIs. Share specific instances where you optimised workflows or drove continuous improvement in HR operations, showcasing your ability to enhance efficiency.
✨Emphasise People Management Skills
This role involves managing teams across different regions. Talk about your leadership style, how you coach and mentor team members, and any successful initiatives you've led to promote a high-performance culture.
✨Prepare for Cross-Functional Collaboration
Since the position requires collaboration with various departments, prepare to discuss how you've successfully partnered with teams like Talent Acquisition, Payroll, and IT. Highlight your communication skills and ability to engage with senior stakeholders.
