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For Companies At a Glance
- Tasks: Be the tech guru solving customer issues and enhancing product quality.
- Company: Join a leading company focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for growth.
- Why this job: Make a real difference by turning challenges into solutions for global clients.
- Qualifications: Degree in Science or Engineering and 2+ years in technical support.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Customer Solutions Engineer
Hybrid (2x per week work from home)
In this frontline technical support position, you’ll be the go-to expert for resolving quality assurance concerns and tackling hardware, software, and documentation challenges. Whether it’s delivering quick fixes, crafting clever workarounds, deploying patches, or unlocking new releases, you’ll be the one turning problems into solutions.
This is more than just support—it’s a mission-critical role that directly boosts customer satisfaction and drives continuous improvement. You’ll work closely with both internal teams and global clients, diving deep into technical issues to uncover root causes and deliver lasting resolutions.
Key Responsibilities:
- Serve as the primary technical contact for customer inquiries, managing cases from initial report through to resolution.
- Drive and manage the end-to-end process for Material Returns and Repairs (RMAs), including diagnosis, repair, and supplier coordination.
- Represent the Customer Support team in product development meetings, providing vital feedback from the field.
- Manage customer quality claims, lead root cause analysis activities (e.g., 8D reports), and implement corrective actions.
- Authorize and perform inspections on electronic equipment and sign off on test reports and documentation.
- Uphold quality standards by identifying, reporting, and halting non-conforming activities or products.
- Contribute to the bid preparation process by providing supportability analysis to ensure product lifecycle profitability.
What We\’re Looking For:
- A University degree in Science, Engineering, or a related technical field.
- Proven experience (2+ years) in a technical customer support, electronics development, or production test role.
- Strong knowledge of embedded computer systems architecture, electronics, and HW/SW interaction.
- Practical experience with the Linux operating system and command-line interface.
- A proven problem-solver with excellent root cause analysis skills.
- Outstanding verbal and written communication skills in English.
- Experience in a high-reliability industry (such as Aviation, Space, Defense, Industrial Automation, or Medical Devices) is a strong advantage
Customer Solutions Engineer employer: Solutions Driven
Contact Detail:
Solutions Driven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Customer Solutions Engineer role.
✨Tip Number 2
Prepare for those interviews by diving deep into the company’s products and services. Familiarise yourself with their tech stack and think of how your skills can solve their challenges. We want you to shine as the go-to expert they need!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled technical issues head-on. We love hearing about clever workarounds and how you’ve turned problems into solutions—just like the role demands!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate candidates who are eager to contribute to our mission of boosting customer satisfaction.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Engineer role. Highlight your technical support experience and any relevant projects that showcase your problem-solving skills. We want to see how you can turn challenges into solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in electronics and customer support makes you the perfect fit. Let us know what excites you about working with StudySmarter!
Show Off Your Technical Skills: Don’t forget to mention your experience with embedded systems, Linux, and any other technical skills that are relevant. We love candidates who can dive deep into technical issues, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Solutions Driven
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of embedded computer systems and the Linux operating system. Be ready to discuss how you've tackled technical challenges in the past, as this role is all about problem-solving and technical expertise.
✨Showcase Your Communication Skills
Since you'll be the primary contact for customer inquiries, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with clients or internal teams to resolve issues.
✨Prepare for Root Cause Analysis Questions
Expect questions that dive into your experience with root cause analysis. Think of specific instances where you've identified problems and implemented solutions, and be ready to explain your thought process clearly.
✨Familiarise Yourself with Quality Standards
Understand the quality standards relevant to the industry, especially if you have experience in high-reliability sectors. Be prepared to discuss how you've upheld these standards in previous roles and how you would apply them in this position.
