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For Companies At a Glance
- Tasks: Be the tech guru solving customer issues and enhancing satisfaction.
- Company: Join a leading company in high-reliability industries with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference by turning challenges into solutions for global clients.
- Qualifications: Degree in Science or Engineering and 2+ years in technical support.
- Other info: Collaborative environment with a chance to influence product development.
The predicted salary is between 36000 - 60000 £ per year.
Customer Solutions Engineer
Hybrid (2x per week work from home)
In this frontline technical support position, you’ll be the go-to expert for resolving quality assurance concerns and tackling hardware, software, and documentation challenges. Whether it’s delivering quick fixes, crafting clever workarounds, deploying patches, or unlocking new releases, you’ll be the one turning problems into solutions.
This is more than just support—it’s a mission-critical role that directly boosts customer satisfaction and drives continuous improvement. You’ll work closely with both internal teams and global clients, diving deep into technical issues to uncover root causes and deliver lasting resolutions.
Key Responsibilities:
- Serve as the primary technical contact for customer inquiries, managing cases from initial report through to resolution.
- Drive and manage the end-to-end process for Material Returns and Repairs (RMAs), including diagnosis, repair, and supplier coordination.
- Represent the Customer Support team in product development meetings, providing vital feedback from the field.
- Manage customer quality claims, lead root cause analysis activities (e.g., 8D reports), and implement corrective actions.
- Authorize and perform inspections on electronic equipment and sign off on test reports and documentation.
- Uphold quality standards by identifying, reporting, and halting non-conforming activities or products.
- Contribute to the bid preparation process by providing supportability analysis to ensure product lifecycle profitability.
What We\’re Looking For:
- A University degree in Science, Engineering, or a related technical field.
- Proven experience (2+ years) in a technical customer support, electronics development, or production test role.
- Strong knowledge of embedded computer systems architecture, electronics, and HW/SW interaction.
- Practical experience with the Linux operating system and command-line interface.
- A proven problem-solver with excellent root cause analysis skills.
- Outstanding verbal and written communication skills in English.
- Experience in a high-reliability industry (such as Aviation, Space, Defense, Industrial Automation, or Medical Devices) is a strong advantage
Customer Solutions Engineer employer: Solutions Driven
Contact Detail:
Solutions Driven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their products, and think about how your skills can solve their problems. We want you to shine when discussing your experience with technical support and problem-solving!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your thought process during problem-solving scenarios, especially those related to electronics and customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Engineer role. Highlight your technical support experience and any relevant projects that showcase your problem-solving skills. We want to see how you can turn challenges into solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits perfectly with our needs. Don’t forget to mention your experience with embedded systems and any relevant industries you've worked in.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and teams, make sure your written application reflects your outstanding communication skills. Keep it clear, concise, and professional—just like you would when dealing with a customer inquiry!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Solutions Driven
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of embedded computer systems and the Linux operating system. Be ready to discuss how you've tackled technical challenges in the past, as this role is all about problem-solving and technical expertise.
✨Showcase Your Communication Skills
Since you'll be the primary contact for customer inquiries, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with clients or internal teams to resolve issues.
✨Prepare for Real-World Scenarios
Think of specific instances where you've managed quality claims or conducted root cause analysis. Be ready to walk through your thought process and the steps you took to reach a resolution, as this will demonstrate your hands-on experience.
✨Understand the Company’s Mission
Research the company’s products and their impact on customer satisfaction. Be prepared to discuss how you can contribute to continuous improvement and supportability analysis, showing that you’re aligned with their goals and values.
