Sexual Healthcare Support Worker/Receptionist in Hereford

Working Pattern: Part Time

Salary (Pro rata): £15,959.68

Location: Based mainly in Hereford city centre, with occasional countywide travel.

Sexual Health 4 Herefordshire is looking for an enthusiastic and compassionate Sexual Healthcare Support Worker/Receptionist to join our friendly team in Hereford. This is a dual role, combining reception duties with clinical support. You will be the first point of contact for patients, helping create a welcoming, non‑judgemental environment while supporting people to access sexual health services.

The Role Includes:

• Patient reception, bookings, and IT‑based administration
• Supporting clinicians in clinic, including chaperoning, self‑testing support and phlebotomy
• General admin, data tasks, and some marketing/social media activity
• Occasional reception work at outreach clinics across the county

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Main duties of the job:

• Under direct supervision, assists with delivery of care as described by the Registered Nurse
• Provide patients with self‑taken screening for common STIs, urinalysis and pregnancy testing – providing results to a member of the Nursing or Medical Team
• Confidence in discussing sexual health concerns or information with patients in an approachable, non‑judgemental, sex‑positive manner
• Signpost patients via the telephone and face‑to‑face to the most appropriate local services. Referring patients to the nurse triage service and distributing condoms and information to patients
• Provide chaperoning, advocacy and support for patients attending the clinic for genital examination or treatment.
• Supporting the clinician in preparation of clinical areas and passing of instruments during procedures
• Phlebotomy, obtaining venous blood sampling from patients following appropriate training and support from the Registered Nurse
• Daily administration tasks and checks
• Booking patients in at reception, supporting them to complete paperwork and entering personal information onto the IT systems
• Printing forms and labels for clinical staff
• Checking data and referring to clinicians where necessary
• Stocking the administrative supplies and the clinical room supplies
• Dealing with post and parcels
• Ensuring that the waiting room and non‑clinical spaces are kept tidy and safe from hazards
• Answering the patient phone lines and looking at availability for booking appointments
• Working in a team to work through follow‑up appointments to be booked and referrals from other professionals
• Completing letters on behalf of clinicians and providing administrative support including sending texts to patients, completing appointment cards and following up phone calls with patients who have missed appointments
• Providing non‑clinical information and signposting to patients that require information about local services
• Creating content and managing social media for the service
• Managing the incoming voicemails and emails and responding appropriately within set parameters
• Ordering stock and replenishing clinic rooms when required

About us: Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one‑stop solution for commissioners accountable for outcome‑focused integrated Public Health services. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. Solutions4health are a disability‑confident employer. If you require any reasonable adjustments, either at the application or interview stage, please contact our HR team.

About you:

• Open‑minded, empathetic, and respectful of diverse lifestyles
• Confident using IT systems, phones, and email
• Resilient, self‑motivated, and comfortable in a busy environment
• Committed to confidentiality and excellent patient care

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Person Specification:

• Secondary Education
• willing to develop within the health and care NVQ framework
• Demonstrable literacy and numeracy skills
• Interest or experience within a carer role setting and/or experience providing customer care
• Ability to provide individualised care and empathy
• Good organisational skills
• Able to communicate effectively with patients, relatives, and multi‑disciplinary team
• Ability to work in a team
• Able to demonstrate an awareness of the importance of confidentiality, privacy and dignity
• Keyboard and IT clerical skills
• Able to demonstrate knowledge of equality and diversity
• Effective role model, demonstrating values of safety, respect, kindness and excellence
• Kind and caring attitude
• Reliable, sensitive and personal integrity
• Flexibility in shift and working patterns to meet the need of the service
• NVQ level 3 or equivalent experience
• Previous experience within a carer role/setting and/or experience providing customer care
• ECDL

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.