At a Glance
- Tasks: Lead customer service and order processing while ensuring timely and accurate order fulfilment.
- Company: Join Solus Scientific, a key player in global food safety solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a blend of operational and people management responsibilities.
- Why this job: Make a real difference in food safety while developing your leadership skills.
- Qualifications: 7-10 years in customer service, with supervisory experience preferred.
The predicted salary is between 26100 - 31900 £ per year.
About Us
Solus Scientific, part of PerkinElmer, is a well-established manufacturer of highly efficient testing systems for the global food safety industry. Our products help customers rapidly detect pathogens, allergens, and raw meat species, supporting safer food supply chains worldwide.
Based in Mansfield, we combine the stability of a global organisation with the close-knit feel of a local team.
The Role
We are seeking an experienced Customer Services & Order Processing Supervisor to lead day-to-day customer service and order processing activities while having a dotted line-managing one team member. This is a hands-on role where you will balance operational responsibility with light people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.
Key Responsibilities
- Ensure the timely and accurate processing of all customer orders
- Process and maintain customer standing orders and special pricing agreements
- Act as the main point of contact for customer enquiries relating to orders and invoices
- Create and issue customer delivery notes
- Monitor customer satisfaction via Customer Comment Forms
- Manage/maintain/support key accounts working with the commercial team
Team Leadership
- Dotted line-manage one team member, providing day-to-day guidance, support, and workload prioritisation
- Support training, development, and performance feedback
- Ensure consistent service levels and adherence to processes
Pricing, Systems & Compliance
- Maintain and update customer pricing on Sage from quotations and agreements
- Ensure compliance with ITC requirements
- Prepare weekly/monthly sales reports and KPIs for internal stakeholders
Logistics & Export
- Prepare export documentation and arrange overseas shipments with nominated couriers
- Produce Certificates of Origin via the local Chamber of Commerce
- Prepare product documentation for distributor import permits
- Coordinate direct shipments from suppliers to customers
Stock & Purchasing
- Manage stock control for OEM and distributed products working with the Demand Planner
- Arrange stock reservations for customers and distributors
- Support monthly stocktakes and process adjustments on Sage
Administration & Quality
- Manage incoming company emails (sales, info, enquiries) and telephone calls
- Carry out internal ISO audits and update Q-Pulse
- Prepare monthly KPIs for Customer Services and Warehouse performance
Person Specification
- 7–10 years’ experience in a busy, varied customer service or operations environment
- International business experience across customer service and operations
- Previous experience supervising or mentoring at least one team member
- Strong customer service ethos and professional communication skills
- Highly organised with excellent attention to detail
- Proactive, able to use initiative, and keen to learn
- Experience using Sage 50 and/or CIM50 (the latter is desirable)
Customer Services & Order Processing Supervisor employer: Solus Scientific (a PerkinElmer Company)
Solus Scientific (a PerkinElmer Company) offers a supportive work environment that combines the stability of a global organization with the close-knit feel of a local team. Employees benefit from opportunities for professional growth and development while contributing to important work in the food safety industry. The company values accuracy and excellent customer service, making it an attractive place for those looking to make a meaningful impact.
Contact Details:
Solus Scientific (a PerkinElmer Company) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Order Processing Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Solus Scientific (a PerkinElmer Company). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Solus Scientific (a PerkinElmer Company) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services & Order Processing Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Solus Scientific (a PerkinElmer Company):Your cover letter is your chance to shine! Tell us why you want to work at Solus Scientific (a PerkinElmer Company) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Solus Scientific (a PerkinElmer Company)!
How to prepare for a job interview at Solus Scientific (a PerkinElmer Company)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
