At a Glance
- Tasks: Assess total loss vehicles and ensure fair valuations for customers.
- Company: Join Solus, a leader in vehicle repairs with a supportive culture.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Other info: Flexible hybrid or remote work options available.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic team.
- Qualifications: Experience in the automotive repair industry and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Overview
If you are based at Warrington, Bolton or Daresbury then you would work hybrid as per our hybrid work policy. If you are based at any of the other sites then you would work 100% remote from home. The contract covers any shift between Monday-Friday, 8:00am-8:00pm, as well as Saturday mornings from 9:00am-1:00pm. The current working pattern is Monday to Friday, either an 8:00am-4:00pm shift or a 9:00am-5:00pm shift, on a rota basis.
Responsibilities
- With training you will learn total loss valuation methodology and use this to determine fair and accurate values presented to customers.
- Use all available tools to calculate accurate and fair assessments.
- Apply the salvage categories.
- Be an active team member in a collaborative working environment, focusing on the customer and what matters to them.
- Promote customer satisfaction.
- Develop and maintain relationships with external suppliers and internal business areas.
- Identify repairable vehicles.
- Provide technical support to our Total Loss team of advisors, across Solus and Aviva.
No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.
Qualifications
- Proven experience or knowledge of working within the automotive repair industry.
- VDA ATA accredited - Required.
- AQP - Required.
- Customer service skills - Experience in delivering high quality service to customers.
- Planning and organisational skills.
- Flexibility and adaptability managing workflow across a number of departments/specialisms.
- Coaching/training skills - Advantageous.
Who are Solus?
Solus, owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
We value inclusivity and welcome all applicants. We guarantee an interview for disabled applicants meeting the minimum criteria.
Total Loss Vehicle Damage Assessor in Warrington employer: Solus - an Aviva company
Solus is an exceptional employer, offering a hybrid work model for those based in Warrington, Bolton, or Daresbury, alongside the flexibility of remote work for other locations. With a strong focus on employee wellbeing, competitive salaries, and generous holiday allowances, Solus fosters a collaborative and supportive work culture that prioritises customer satisfaction and professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the automotive repair industry.
StudySmarter Expert Advice🤫
We think this is how you could land Total Loss Vehicle Damage Assessor in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the automotive repair industry, especially those who work at Solus or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your total loss valuation methodology. Be ready to discuss how you would assess vehicle damage and ensure customer satisfaction. Show us you know your stuff!
✨Tip Number 3
Don’t forget to highlight your customer service skills! Share examples of how you've gone above and beyond for customers in the past. We love candidates who put the customer first!
✨Tip Number 4
Apply through our website for the best chance of landing that role! It shows you're serious about joining the Solus team and helps us keep track of your application.
We think you need these skills to ace Total Loss Vehicle Damage Assessor in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your automotive repair knowledge and customer service skills to show us you're the right fit for the Total Loss Vehicle Damage Assessor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to join Solus and how your background aligns with our values. Be genuine and let your personality shine through, as we love to see who you are beyond your qualifications.
Showcase Relevant Experience:If you've got VDA ATA accreditation or any coaching/training experience, make sure to mention it! We’re looking for candidates who can hit the ground running, so highlight any relevant roles or projects that demonstrate your expertise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Stuff
Make sure you brush up on your knowledge of total loss valuation methodology and the automotive repair industry. Familiarise yourself with the tools used for assessments and be ready to discuss how you would apply salvage categories in real scenarios.
✨Customer Focus is Key
Since customer satisfaction is at the heart of what Solus does, prepare examples of how you've delivered high-quality service in the past. Think about specific situations where you went above and beyond to meet a customer's needs.
✨Show Your Team Spirit
Collaboration is crucial in this role, so be ready to talk about your experience working in teams. Highlight any coaching or training skills you have, as well as how you’ve contributed to a supportive work environment in previous jobs.
✨Flexibility and Adaptability
With a variety of shifts and responsibilities, it’s important to demonstrate your flexibility. Share examples of how you've successfully managed workflow across different departments or specialisms, and how you adapt to changing circumstances.
