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For Companies At a Glance
- Tasks: Help customers get back on the road by providing top-notch support and solutions.
- Company: Join Solus, a leader in vehicle repairs with a strong focus on customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: No specific experience needed; just a passion for helping others and a willingness to learn.
- Other info: Great opportunities for career progression and a commitment to inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
The Role
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.
Overview
The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Solutions Centre Advisor in Warrington employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Centre Advisor in Warrington
✨Tip Number 1
Get to know the company! Research Solus and Aviva, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Centre Advisor, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've helped someone through a tough situation. This will demonstrate your capability to 'get people back to normal'—a key part of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Solus team. Don’t forget to follow up if you haven’t heard back within a week or so!
We think you need these skills to ace Customer Solutions Centre Advisor in Warrington
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, as this is key for a role like ours at Solus.
Be Authentic: Let your personality shine through! We value authenticity and want to know who you are beyond your qualifications. Share your passion for helping others and how you connect with people.
Tailor Your Application: Take the time to tailor your CV and cover letter to the job description. Mention specific skills or experiences that align with what we’re looking for in a Customer Solutions Centre Advisor. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and its values. Understand their commitment to customer satisfaction and how they empower their employees. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Practice Active Listening
As a Customer Solutions Centre Advisor, you'll need to listen carefully to customers' needs. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant questions. This shows that you value communication and are ready to engage with customers effectively.
✨Showcase Problem-Solving Skills
Be prepared to discuss scenarios where you've successfully resolved issues or helped others. Think of examples that highlight your ability to diagnose problems and provide solutions, as this is key in the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Collaboration
Since the role involves working in a supportive team environment, share experiences that showcase your ability to collaborate with others. Talk about how you’ve contributed to a team’s success and how you can bring that same spirit to Solus, helping to create a positive atmosphere for both colleagues and customers.
