At a Glance
- Tasks: Lead customer experience initiatives and manage complaints across multiple sites.
- Company: Join Solus, an Aviva company, known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on excellence and innovation.
- Why this job: Make a real difference by improving customer experiences and driving positive change.
- Qualifications: Proven experience in customer service management and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Solus, an Aviva company, seeks an experienced professional to take expert responsibility for the management and performance of multiple sites, focusing on customer complaints and expressions of dissatisfaction (EOD).
You will ensure fair investigations within service standards and record outcomes.
You will liaise with work providers, mentor staff, perform root-cause analysis, and produce KPI reports while upholding data security and FCA requirements.
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We think you need these skills to ace Customer Experience & Complaints Lead in Warrington
Customer Complaint Management
Investigation Skills
Root Cause Analysis
KPI Reporting
Data Security
FCA Compliance
Mentoring
