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- Tasks: Assess vehicle damage and provide repair estimates while ensuring customer satisfaction.
- Company: Solus, part of Aviva, is a leading UK vehicle repair company with a stellar reputation.
- Benefits: Enjoy competitive pay, 33 days holiday, discounts, and a supportive work environment.
- Why this job: Join a dynamic team at the forefront of technology in vehicle repairs with great growth opportunities.
- Qualifications: Experience in automotive repair and strong communication skills are preferred.
- Other info: Inclusivity is key; all applicants are encouraged to apply, regardless of qualifications.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Solus – an Aviva company provided pay range
This range is provided by Solus – an Aviva company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Strategic Talent Lead- Solus- Aviva Group
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
The Role:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Desirable qualifications and experience:
- Experience in general production or automotive body repair environment
- Be able to lead, motivate and inspire your team
- Excellent communication and interpersonal skills
- Ability to work to group and site key performance measures
- Embed a team working culture
- Able to identify the cause of issues and blockages, which interrupt the flow of work
- Completion of performance reviews and development
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Industries
Insurance, Retail Motor Vehicles, and Motor Vehicle Manufacturing
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Vehicle Damage Assessor employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor
✨Tip Number 1
Familiarise yourself with the Audatex system, as it's crucial for carrying out computerised estimates. If you can demonstrate your proficiency in this software during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining repair processes to customers. Being able to convey complex information clearly will set you apart and highlight your customer service abilities.
✨Tip Number 3
Research Solus and Aviva's values and recent achievements. Showing that you understand their commitment to customer satisfaction and innovation will demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Prepare examples of how you've worked effectively in a team or led a project in the past. This role requires collaboration, so showcasing your teamwork skills will be essential in making a strong impression.
We think you need these skills to ace Vehicle Damage Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in vehicle damage assessment or automotive repair. Use keywords from the job description to demonstrate that you meet the qualifications Solus is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific skills, such as your ability to communicate effectively with customers and your experience with computerised estimating systems like Audatex.
Highlight Teamwork Skills: Since the role involves working closely with a production team, emphasise your teamwork and leadership abilities. Provide examples of how you've motivated or inspired a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Technical Stuff
As a Vehicle Damage Assessor, you'll need to be familiar with computerised estimating systems like Audatex. Brush up on your knowledge of vehicle repair processes and terminology to impress your interviewers.
✨Showcase Your Communication Skills
You'll be communicating with customers and engineers regularly, so it's crucial to demonstrate your excellent communication and interpersonal skills during the interview. Practice explaining complex concepts in simple terms.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experience where you identified issues and implemented solutions, especially in a team setting.
✨Research Solus and Aviva
Familiarise yourself with Solus and its parent company, Aviva. Understand their values, mission, and recent achievements. This will show your genuine interest in the company and help you align your answers with their goals.
