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- Tasks: As a Vehicle Damage Assessor, you'll estimate repairs and ensure customer satisfaction.
- Company: Join Solus, a leading UK vehicle repair company owned by Aviva, known for innovation and quality.
- Benefits: Enjoy competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Be part of a supportive team, learn cutting-edge technology, and make a real impact in the industry.
- Qualifications: No specific experience required; just bring your passion for cars and great communication skills.
- Other info: We value inclusivity and guarantee interviews for disabled applicants meeting criteria.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Vehicle Damage Assessor role at Solus – an Aviva company
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Join to apply for the Vehicle Damage Assessor role at Solus – an Aviva company
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Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Overview
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
- Carry out computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Qualifications
Desirable Qualifications And Experience
- Experience in general production or automotive body repair environment
- Be able to lead, motivate and inspire your team
- Excellent communication and interpersonal skills
- Ability to work to group and site key performance measures
- Embed a team working culture
- Able to identify the cause of issues and blockages, which interrupt the flow of work
- Completion of performance reviews and development
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days\’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva\’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer\’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you\’re excited but don\’t tick every box, we encourage you to apply-your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Vehicle Repair and Maintenance
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Vehicle Damage Assessor employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Damage Assessor
✨Tip Number 1
Familiarise yourself with the latest vehicle repair technologies and software, especially Audatex, as this will be crucial for your role. Showing that you have a solid understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in automotive body repair or production environments during your conversations. This will demonstrate your relevant skills and knowledge, making you a more attractive candidate for the position.
✨Tip Number 3
Prepare to discuss how you handle customer interactions and ensure satisfaction. Being able to articulate your approach to communication and problem-solving will show that you can effectively manage customer expectations.
✨Tip Number 4
Network with current or former employees of Solus or Aviva to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Vehicle Damage Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Vehicle Damage Assessor role. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in automotive body repair or production environments. Mention specific skills that align with the job, such as communication and negotiation abilities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with Solus and Aviva. Share why you want to be part of their team and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Vehicle Damage Assessor.
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Role
Familiarise yourself with the responsibilities of a Vehicle Damage Assessor. Understand the importance of recording and estimating repair information, as well as how to communicate effectively with customers and team members.
✨Showcase Your Experience
Be prepared to discuss your previous experience in automotive body repair or production environments. Highlight any relevant skills that demonstrate your ability to lead and motivate a team, as well as your problem-solving capabilities.
✨Demonstrate Communication Skills
Since the role involves significant customer interaction, practice articulating your thoughts clearly. Be ready to provide examples of how you've successfully communicated complex information to customers or colleagues in the past.
✨Prepare for Technical Questions
Brush up on your knowledge of computerised estimating systems like Audatex and the Advance system. Be ready to discuss how you would handle negotiations with engineers and address claim-related issues.
