At a Glance
- Tasks: Help customers navigate total loss situations with empathy and effective solutions.
- Company: Join Solus, a leader in vehicle repairs backed by Aviva.
- Benefits: Enjoy competitive salary, bonus opportunities, and 33 days holiday.
- Other info: Be part of a supportive team focused on customer satisfaction.
- Why this job: Make a real difference in customer experiences during tough times.
- Qualifications: Must have VDA ATA certification and Total Loss AQP accreditation.
The predicted salary is between 30000 - 36000 £ per year.
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
The role: Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will understand repair methodology and use this to confirm total loss diagnosis.
- To use all available tools to calculate accurate and fair total loss settlement costs.
- To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner.
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them.
- To promote customer satisfaction.
- To develop, and maintain relationships with external suppliers and internal business areas.
The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.
Essential Qualifications & Accreditations:
- Current VDA ATA certification.
- Total Loss AQP accreditation.
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. We guarantee an interview for disabled applicants meeting the minimum criteria.
Ready to join us?
Total Loss Desk Based Engineer (Fixed Term 12 months) employer: Solus - an Aviva company
Solus, an Aviva company located in Manchester, is an excellent employer that prioritises employee well-being and professional growth. With a competitive salary and comprehensive benefits, the supportive work culture fosters teamwork and high service standards, making it a rewarding place for Car Valet & Vehicle Prep Specialists to thrive in their careers.
