At a Glance
- Tasks: Support customers through their vehicle repair journey and ensure smooth site operations.
- Company: Join Solus, a company that values communication and customer experience.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on products.
- Other info: Inclusive culture with career progression and a supportive team environment.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 25000 - 30000 € per year.
Overview
The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands‑on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you’ll balance customer care with practical, site‑based responsibilities.
Responsibilities
- Keep customers updated on the progress of their vehicle repair
- Handle queries calmly and professionally, providing clear and timely responses
- Collect and deliver customer vehicles safely and courteously when required
- Arrange and coordinate vehicle movements and transport activity
- Support site operations, including parts coordination and basic administration
- Work closely with technicians, production teams and site leaders
- Help maintain a welcoming, organised and professional site environment
Qualifications
We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands‑on.
You’ll Bring:
- Strong customer service experience, ideally in a customer‑facing role
- A full UK driving licence, with confidence driving customer vehicles
- Clear and professional communication skills, face‑to‑face and over the phone
- A calm and organised approach, even when managing multiple tasks
- Pride in representing the business when interacting with customers
- A positive, team‑focused attitude
At Solus, You’ll Find
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day to day
- Opportunities to develop new skills and progress your career over time
- An inclusive culture where reliability and kindness are valued
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Customer Assistant Driver in Surrey employer: Solus - an Aviva company
At Solus, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in enhancing customer experiences. As a Customer Assistant Driver, you will enjoy competitive pay, generous holiday allowances, and opportunities for personal growth, all while being part of an inclusive culture that values kindness and reliability. With additional benefits like performance bonuses and discounts on Aviva products, Solus is committed to ensuring that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant Driver in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and vehicle handling. Practise your responses with a friend or in front of a mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your soft skills! In your interview, highlight your communication skills and how you handle customer queries. Share specific examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your fit for the Customer Assistant Driver role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant Driver in Surrey
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in previous roles, so share specific examples that showcase your skills!
Be Clear and Professional:When writing your application, keep your communication clear and professional. This role is all about effective communication, so let us see that you can convey information well, both in writing and verbally.
Demonstrate Your Organisational Skills:Since the role involves juggling multiple tasks, it’s important to show us how organised you are. Mention any experiences where you’ve successfully managed various responsibilities at once—this will really stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Consultant role. Familiarise yourself with the key responsibilities like handling customer queries and coordinating vehicle movements. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Think of situations where you handled difficult customers or went above and beyond to ensure satisfaction. This will highlight your ability to manage responsibility and maintain a professional approach.
✨Demonstrate Your Organisational Skills
The job requires a calm and organised approach, especially when juggling multiple tasks. Prepare to discuss how you prioritise your workload and keep things running smoothly. You might even want to mention any tools or methods you use to stay organised, as this shows you’re proactive and ready for the hands-on nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, opportunities for skill development, or how success is measured in the position. Thoughtful questions can leave a lasting impression and demonstrate your enthusiasm for joining the team.
