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- Tasks: Support customers with empathy and guide them through their journey.
- Company: Join Solus, a company dedicated to getting customers back to normal.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Inclusive environment with full training and career growth opportunities.
The predicted salary is between 25000 - 30000 £ per year.
At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.
Responsibilities
- Act as the first point of contact for customers, providing clear, empathetic and professional support
- Use training and in‑house tools to complete a basic vehicle diagnosis and agree the best repair solution
- Take ownership of customer enquiries and guide them through the next steps in their journey
- Identify opportunities to improve customer satisfaction and contribute to a strong customer‑focused culture
- Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network
Qualifications
- A genuine passion for customer service and helping people
- Strong communication and listening skills
- The confidence to make decisions and take ownership of customer outcomes
- The ability to work well as part of a team in a fast‑paced environment
- Automotive or technical knowledge is helpful but not essential, as full training is provided
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria.
Customer Service Representative in Sherington employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Sherington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to support customers.
✨Tip Number 2
Practice your listening skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to listen and empathise. Try role-playing with a friend to get comfortable with responding to different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to highlight your ability to take ownership of customer enquiries.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Solus team right from the start.
We think you need these skills to ace Customer Service Representative in Sherington
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping people shine through. Share any experiences where you've gone the extra mile for a customer, as this will resonate with us at Solus.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your communication skills and ability to work in a team, as these are key traits we’re looking for in our Customer Solutions Centre Advisors.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills align with what we do at Solus. Remember, we want to understand what matters to you too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Company and Its Values
Before your interview, take some time to research Solus and understand their mission of getting customers back to normal. Familiarise yourself with their values and work principles, as this will help you align your answers with what they stand for during the interview.
✨Practice Active Listening
Since the role involves a lot of customer interaction, practice your active listening skills. During the interview, show that you can listen carefully and respond thoughtfully. This will demonstrate your ability to empathise with customers and understand their needs.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and your passion for helping people.
✨Show Your Team Spirit
Solus values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment in previous roles. Highlighting your ability to work together with colleagues will resonate well with the interviewers.