At a Glance
- Tasks: Engage with customers, ensuring their vehicle repair experience is smooth and satisfying.
- Company: Join Solus, a supportive team focused on customer satisfaction and collaboration.
- Benefits: Enjoy competitive pay, bonuses, generous holiday, and discounts on products.
- Other info: Flexible working hours and a focus on wellbeing make this a great opportunity.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong organisational skills and a proactive, problem-solving attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
This role is 5 days a week, Monday to Friday, 40 hour a week contract.
Responsibilities:
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to role.
- You will be accountable for your individual performance and also contributing to site performance.
Qualifications:
- Strong organisational skills and attention to detail.
- A proactive, problem-solving mindset.
- The ability to lead by example and work collaboratively.
- Previous experience in a similar role.
Benefits:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Equal Employment Opportunity: We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Customer Service Advisor in Peterborough employer: Solus - an Aviva company
At Solus, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises customer satisfaction. Our Customer Service Advisors enjoy competitive salaries, generous holiday allowances, and numerous employee benefits, including performance bonuses and wellbeing support. With a strong focus on personal growth and development, we empower our team members to thrive in their roles while contributing to the overall success of the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend or family member to boost your confidence and refine your problem-solving approach. Remember, it’s all about keeping the customer happy!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked collaboratively in the past. Highlighting your ability to contribute to a supportive environment will resonate well with the hiring team at Solus.
✨Tip Number 4
Apply through our website! We want to see your application directly. It makes it easier for us to track your progress and get you into the right role faster. Plus, you’ll be one step closer to joining a fantastic team!
We think you need these skills to ace Customer Service Advisor in Peterborough
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to customer satisfaction.
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, make sure your application is well-structured and free of errors. We appreciate attention to detail, so double-check your spelling and grammar before hitting send!
Emphasise Teamwork:We love a collaborative spirit! In your application, mention any experiences where you worked as part of a team to achieve a common goal. This will show us that you understand the importance of teamwork in delivering great customer service.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Solus - an Aviva company
✨Know the Company Inside Out
Before your interview, take some time to research Solus and understand their values and work principles. Familiarise yourself with their customer service approach and think about how you can embody these values in your responses.
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to demonstrate a proactive, problem-solving mindset. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes, and be ready to discuss them during the interview.
✨Highlight Teamwork Experience
Since this role emphasises collaboration, think of instances where you've worked effectively as part of a team. Be prepared to share how you contributed to team success and how you can bring that collaborative spirit to Solus.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
