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- Tasks: Be the face of our award-winning customer service and support our team in vehicle repairs.
- Company: Join Solus, part of the Aviva family, a leader in vehicle repairs.
- Benefits: Competitive salary, bonus opportunities, pension scheme, and 33 days holiday.
- Why this job: Make a real difference in customer satisfaction while learning and growing your skills.
- Qualifications: Strong customer focus, driving experience, and excellent communication skills.
- Other info: Dynamic team environment with an award-winning apprenticeship programme.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Consultant role at Solus - an Aviva company.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award‑winning customer service, working as part of the Aviva family?
Responsibilities
- Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva.
- Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them.
- Identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.
- Update customers by phone, source vehicle parts, and plan transportation.
- Work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.
No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award‑winning customer service department.
Qualifications
- A strong customer focussed background.
- Driving experience with the ability to drive all types of customer vehicles (car or long wheel based vans, auto or manual).
- Clean Full UK Drivers licence.
- Excellent organisational skills.
- Communication skills.
- PC literate.
- Passionate about customer service.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday.
Customer Consultant - reception / office & mobile in Nottingham employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - reception / office & mobile in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and customer service approach. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Customer Consultant, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable talking about your experiences and how you can contribute to the team.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Consultant - reception / office & mobile in Nottingham
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your passion for helping others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Consultant role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Solus team!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service skills and experiences. Think of specific examples where you went above and beyond for a customer. This role is all about making a difference, so be ready to share how you've done that in the past.
✨Show Off Your Team Spirit
Since teamwork is key at Solus, prepare to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where you worked together to solve problems or improve customer satisfaction. It’s all about showing that you can contribute to a supportive environment.
✨Get Familiar with Solus and Aviva
Do your homework on Solus and its parent company, Aviva. Understand their values, mission, and what makes them stand out in the vehicle repair industry. This will not only impress your interviewers but also help you align your answers with their goals.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. This could be about their approach to customer satisfaction or how they support team members in their roles. Asking thoughtful questions shows your genuine interest in the position and the company.
