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- Tasks: Be the face of our award-winning customer service and support our customers' needs.
- Company: Join Solus, part of the Aviva family, a leader in vehicle repairs.
- Benefits: Competitive salary, bonus opportunities, 33 days holiday, and discounts on Aviva products.
- Why this job: Make a real difference in customer satisfaction while learning and growing your skills.
- Qualifications: Strong customer focus, clean UK driving licence, and excellent communication skills.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award‑winning customer service, working as part of the Aviva family?
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers. No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award‑winning customer service department.
Qualifications
- A strong customer focussed background
- Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
- Clean Full UK Drivers licence
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Consultant in Nottingham employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understand their values and customer service approach. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of a Customer Consultant and be ready to share specific examples.
✨Tip Number 3
Show your passion for customer service! During the interview, let your enthusiasm shine through. Talk about times when you went above and beyond for a customer, as this aligns perfectly with Solus’s commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Consultant in Nottingham
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you truly care about making a difference!
Tailor Your CV: Make sure your CV is tailored to the Customer Consultant role. Highlight relevant experience and skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as it reflects the kind of clarity we value in our customer interactions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Solus team!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about making a difference in people's lives.
✨Show Off Your Team Spirit
Since teamwork is key at Solus, be ready to discuss how you've collaborated with others in the past. Share stories that highlight your ability to work well in a team and how you contribute to a positive working environment.
✨Get Familiar with Solus and Aviva
Do a bit of homework on Solus and its parent company, Aviva. Understanding their values and what they stand for will help you align your answers with their mission during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows you're genuinely interested and helps you figure out if it's the right fit for you.
