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- Tasks: Inspect and assess vehicles, ensuring top-notch customer service and efficient repairs.
- Company: Join Solus, a leading vehicle repair company backed by Aviva.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Why this job: Be part of a dynamic team shaping the future of vehicle repair with cutting-edge technology.
- Qualifications: Experience in motor engineering and strong communication skills are essential.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Field Motor Engineer that will be allocated in the Stoke on Trent or Staffordshire area and be in commutable distance to the area to suit the role. Whilst based from home, frequent travel is required across the Stoke on Trent or Staffordshire Region.
Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?
Responsibilities
- Preserve consistency and the very best customer service across our market leading business and our strategic partners.
- Deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.
- Be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.
Qualifications
- Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
- Motor Claims knowledge including a basic understanding of insurance principles.
- Good working knowledge of computerised damage estimating systems, including Audatex.
- Good spoken and written communication skills.
- Accuracy and attention to detail.
- Positive and self-confident approach when dealing with our customers.
- Empathy, tact, assertiveness and diplomacy when talking to customers.
- Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards, Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
Motor Engineer employer: Solus - an Aviva company
Contact Detail:
Solus - an Aviva company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Solus. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your motor claims knowledge and customer service skills. Think of real-life examples where you've excelled in these areas, as they’ll show you’re the perfect fit for the role.
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Familiarise yourself with computerised damage estimating systems like Audatex, and be ready to discuss how you’ve used technology to improve efficiency in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Solus family. We can’t wait to hear from you!
We think you need these skills to ace Motor Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Engineer role. Highlight your relevant experience, especially in motor claims and engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Solus and how you can contribute to our team. Keep it concise but impactful—show us your personality!
Showcase Your Communication Skills: Since good communication is key in this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll get back to you within 14 days!
How to prepare for a job interview at Solus - an Aviva company
✨Know Your Stuff
Make sure you brush up on your motor engineering knowledge, especially around insurance principles and damage estimating systems like Audatex. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've handled customer queries or complaints in the past. Highlight your empathy, tact, and assertiveness to demonstrate that you can maintain high customer service standards.
✨Be Ready for Technical Questions
Expect some technical questions related to motor inspections and repairs. Practise explaining complex concepts in simple terms, as this will reflect your communication skills and ability to work under pressure.
✨Demonstrate Your Initiative
Think of instances where you've taken ownership of a project or solved a problem independently. This will show that you can work well under pressure and are proactive, which is crucial for a Field Motor Engineer.
